3.4/5 STEPHANIE moriarty
"$300 for a room with double beds and linen that Felt like sandpaper, tiny bathroom and no mini-fridge? Never again. Spent the night at an AmericInn in Petoskey the next night for $118 that had nicer beds, fridge and twice the bathroom. Never again."
5/5 Greg & Char
5/5 Jane millering
"Will come again!"
5/5 Doncella Weathers
"We ?? this resort! I the is very friendly and knowledgeable! We have been staying here for the last four years for our anniversary and is already looking forward to next year April! The one thing I miss is the tub!!! We want to say thank you for the lovely gift and card that was left for us by one of the reservation head staff. The pillow arrangement on the bed was so unexpected and thank you. When you stay at the Grand Traverse please get the bay tower view!"
"Loved the activities and amenities offered"
"The bed and pillows were very comfortable, and the staff gladly put us near the pool when we requested it."
"The staff was extremely friendly. The Concierge in particular, was such a delight! She gave us extremely good advice on how and where to travel along the Peninsulas. The friendly and inviting atmosphere was above and beyond what we expected!! Also, the grounds of the facility were beautiful and its location (only about 10-12 minutes from downtown Traverse City) made the resort a phenomenal choice for a short drive without being within the hustle and bustle of the main road into town."
"The resort itself is very nice. The rooms seemed older and could be updated. It was disappointing that there were no refrigerator or microwave in the room."
"The rooms were beautiful."
"The faucet in our bathroom leaked all over the vanity when turned on full. I forgot to tell you."
"I thought the room was an updated one, but it wasn't. But, it was clean!"
"It was very quiet"
"clean rooms, very comfortable beds great view"
"I like the atmosphere and just being in Traverse city , Michigan"
"The pool is large and very nice."
"Upgrade by staff"
"Resort itself was nice. Bed was comfortable."
"Comfortable areas other than rooms."
"Nice location. Nice shoppes, and restaurants. Awesome brunch."
"Beautiful room and view! Shower large enough for a party!!"
"Loved the pillows
Sports bar food was great"
"Comfort, hotel to casino shuttles"
"Overall great facility"
"Thanks for making my engagement weekend special!"
"Staff and space were great"
"Guest services was extremely helpful with maps and recommendations."
"The facility had some great amenities."
"Everything was great"
"The spa was awesome."
"pool and hot tub area were great!
close proximity to downtown"
"The room was very nice, the pool was great! Everyone was very nice."
"Rooms were very clean."
"comfortable bed, clean room, friendly staff"
"Bed was indeed like a cloud"
"My husband and I both enjoyed their breakfast Caffè. We also liked their indoor pool."
"I enjoyed the toiletries"
"The outdoor pool."
"Very clean and comfortable stay!"
"Room was nice and the staff were very friendly."
"Bed was super comfy. Very quiet, too."
"All star staff. Great rooms, amenities, location, etc."
"Nice view from our room"
"Great room and bathroom. Comfortable bed and pillows.friendly staff"
"The rooms are clean but I was on floor 1 and it was noisy, whic, considering I was there for a marathon, was very annoying. The staff at Jacks were carrying on social conversations while my water glass sat empty and I waited to order. Bad service!"
"We left our car key in the room and somehow managed to get locked out of our car , after running bayshore marathon We called and the man from security went right to our room, retrieved the key , and personally drove it the 6 miles to where we were stranded. That's awesome !!"
3.8/5 Jennifer Nelson
"Service was very good."
"The bed was so comfortable and the room was very clean and decorated nicely"
"Every last detail of our overnight stay was absolutely fabulous! We booked four rooms with a mix of adults and children. The kids loved the pool and we loved the experience we had for the price. Quite possibly one of the best values out there!"
"Every eatery was excellent. Our room was very nice and the bed was so comfortable we ordered the exact mattresses for our bed at home. Our wkend was wonderful and we ended our stay with the awesome breakfast buffet in the upper level restaurant at the resort. Great staff, great view, great room, all around excellent wkend. Can't wait to stay again!!!"
"the pool area - the over all grandness of the
"The bed was very comfortable the room was nice, wish we could have been on a higher floor."
"out door hot tubs
"the cleanliness, the employees were very friendly. the hot tub outside was awesome"
"I liked the outdoor hot tub."
"Everything was perfect."
"It was beautiful and clean, and we never had to leave the resort!"
"Very comfortable and clean."
"Bed was super comfy and we loved being able to enjoy the resort without going out into the very cold weather."
"Showers were okay."
"Location and amenities.
Room was excellent"
"We loved our king deluxe room in the tower. We also enjoyed having all the restaurants, shops and entertainment right on site!"
"Nice to have a really good restaurant (aerie) on the site."
"The bed was very comfortable and it seemed that some moderate updating had been done since our last visit."
"Cleanliness, and beautiful updated rooms."
"Liked the shopping and restaurants"
"Very clean and comfortable. Loved the pools and outdoor hot tubs."
"The lobby and little shops are fun and cute."
"I liked everything about our stay. Nice rooms, comfortable beds, awesome pools & hot tubs ( indoor & outdoor). Beautiful décor in the lobby. Nice shops, restaurants & sports bar."
"Front desk ladies were friendly. Aerie bartender and lobby bartender were very good. Room was beautiful. Lobby shops are worth visiting."
"Great variety of shops and restaurants.Lovely atmosphere.We had three rooms with 3 generations and we all were pleased . We will certainly return to visit family again in the spring or summer."
"The concierge service and valet service was wonderful. The rooms in the tower are Divine, but you pay through the nose for that room. Well worth it, I paid ten dollars extra to have the Bay view but they didn't tell me I would be looking over the top of Hotel attached to see the Bay view, I would watch out for that one."
"It was spacious, a little outdated.. Easy to find. Lots of shops and
"The staff mostly was pretty nice, not out-of-your-way helpful but pleasant. The location was right for us. We paid twice again (plus) for one night than the other, even tho the same room with little amenities."
"The bed and pillows were great."
"We really enjoyed the Aerie restaurant. The outside pool area was nice but wish it would have been open later, especially the adult hot tub."
"Personnel were pleasant"
"We have enjoyed quality of the stuff. The spa was nice, though one night standers might feel a bit limited with the resort programs at the swimming pool. There are choices you would appreciate if you stay more than one night and want to spend extra 100% of the price for the resort facilities."
"The decor of the room was awesome. Very comfortable bed. Room couldn't have been any better!"
"The golf courses were in excellent shape."
"The friendly staff"
"Spa, large facility on huge property so I could jog 3 miles and still be on the property. Free parking and internet."
"Quiet rooms, spa, room service, food"
"Room was clean. Bed was very comfortable. Staff was very friendly."
"Beds comfortable, fitness area and pools"
"The layout of the rooms and the accommodations"
"Kenny was excellent! Had a massage and felt great - he was very professional."
"Clean and bed was most comfortable."
"Clean, nice beds"