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The Westin Indianapolis

Based on 322 reviews

241 W Washington Street, Indianapolis, IN, US, 46204

ReservationDesk.com:Reservations: 844-878-8050
Talk to someoneHotel Description

Hotel Description

With a stay at The Westin Indianapolis, you'll be centrally located in Indianapolis, steps from Indiana Repertory Theatre and Indiana Convention Center. This 4-star hotel is within close proximity of Indianapolis Artsgarden and St. John the Evangelist Catholic Church.

Rooms
Make yourself at home in one of the 575 air-conditioned rooms featuring refrigerators and flat-screen televisions. Your pillowtop bed comes with down comforters. Digital programming provides entertainment, and wired and wireless Internet access is available for a surcharge. Private bathrooms with shower/tub combinations feature deep soaking bathtubs and rainfall showerheads.

Amenities
Be sure to enjoy recreational amenities, including an indoor pool, a spa tub, and a 24-hour fitness center. Additional amenities at this hotel include wireless Internet access (surcharge) and concierge services. Getting to nearby attractions is a breeze with the area shuttle (surcharge).

Dining
Grab a bite to eat at the hotel's restaurant, which features a bar, or stay in and take advantage of 24-hour room service. Quench your thirst with your favorite drink at a bar/lounge. Breakfast is available for a fee.

Business, Other Amenities
Featured amenities include wired Internet access (surcharge), a 24-hour business center, and limo/town car service. Planning an event in Indianapolis? This hotel has facilities measuring 39,000 square feet (4 square meters), including conference space. Self parking (subject to charges) is available onsite.

Amenities

Amenities

  • 24-hour business center
  • 24-hour fitness facilities
  • 24-hour front desk
  • Accessible bathroom
  • Area shuttle (surcharge)
  • Bar/lounge
  • Breakfast available (surcharge)
  • Coffee shop or café
  • Concierge services
  • Conference space
  • Conference space size (feet) - 39,000
  • Conference space size (meters) - 4
  • Dry cleaning/laundry service
  • Elevator/lift
  • Express check-out
  • In-room accessibility
  • Indoor pool
  • Limo or Town Car service available
  • Luggage storage
  • Multilingual staff
  • Number of buildings/towers - 1
  • Number of floors - 15
  • Porter/bellhop
  • Restaurant
  • Roll-in shower
  • Safe-deposit box at front desk
  • Self parking (surcharge)
  • Spa services on site
  • Spa tub
  • Total number of rooms - 575
  • Valet parking (surcharge)
  • WiFi (surcharge)
  • Wired Internet access - surcharge
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ROOMS & RATES

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REVIEWS

Guest Reviews4/5

4/5"EXCELLENT"CleanlinessServicesComfortStaffLocation

3.8/5 Dillon Jump

"Most uncomfortable bed we have slept in for a long time. Did not sleep well at all. For the money we paid I was very did appointed with the quality of the room and facilities."

4.2/5 Mike Stahle

"I was double billed for my stay and trying to find a person in bookkeeping that will return a phone call is very frustrating. Booked the room with one credit card , checked in with another credit card and was billed on both. Not good service and they will lose my frequent business."

5/5 Phyllis Million

"From check in to valet services to arranging car service, the Westin staff was very accommodating and courteous. Would highly recommend this hotel to everyone! We enjoyed our stay tremendously."

5/5 Gaby Smith

"The staff was very friendly.."

4.4/5 Todd Thomas

"No exhaust fan in our bathroom. That meant we didn't get any air in there and it was very hot. Besides that we enjoyed our stay."

5/5 Scott Ruder

"I left my Diabetes medicine in the refrigerator and the staff was very helpful in locating it and arranging for me to pick it up. Thank you very much"

3/5 Nicketta Damato

"I was very surprised and how terrible our stay was. The toilet ran for awhile after you flushed. When taking a shower the water wouldn't drain and went up my legs while I was showering. Fridge made a loud noise every 30 minutes all night long! It was terrible. Will never go back."

5/5 Phil Smith

"Called and canceled reservation 72 hours in advance and was charged anyway. Very corrupt behavior"

3.8/5 Bruce and Jorrelyn Stier

"Good experience. However, I wouldn't recommend Shula's restaurant given the very limited entre selection. We wish we had walked down to the Oceanaire for dinner."

3.8/5 Room 741

"This is my 2nd Westin stay this month and I usually stay at spg hotels a few times a year. Do NOT recommend hotel restaurant Shula's. Just ate there, and service is poor for restaurant at this level. Cesar salad is like grocery store bagged romaine with bottled dressing. Waiter nowhere to be seen after taking my order. No offer of extra pepper, parmesan when salad delivered. No "how was the salad?" Scallop entree was good. But again, had to wave to waiter to get attention to get some extra water. Only at this point 3/4th thru my entree was I asked how things were (fortunately fine). Waited over 10 min for my check after I had clearly finished my dinner (there was only one other table of 2 guests in the dining room). No suggestion of dessert or offer to bring dessert menu. When I left, hostess did not ask how my dinner was. When I circled back to ask for comment card, there were none, and at no point was I asked how my meal was (I'm asking for a comment card, perhaps you care to inquire how my meal was?? But no.). Good thing I was travelling for business and not paying out of my own pocket, or I would be more irritated. Normally, I'm mostly food oriented and don't care that much about service as long as it is decent, but this was the worst I've had in a while at a nicer restaurant."

5/5 Kevin Fisher

"It was all great"

4.8/5 Meagan Stancomb

"My stay at the Westin was wonderful EXCEPT this hotel does not pay to get the local channels in their cable package. So the baseball games were blacked out due to being shown on a local station that the hotel didn't get. Luckily there were plenty of places around the hotel that showed the games, so taking my money some place else was easy."

4.5/5 Melanie

"Staff was extremely helpful."

4.8/5 Mark

"Fox News on Ch 21 was NOT in HD as were all other news channels. Instead the showed an analog 16:9 letterboxed version in 16:9 digital space. Guess I now understand the company's political views. Disappointing that they are not neutral in their offerings to guests. Other than that obvious statement by management, our stay was great! Valet staff was exceptional."

4.5/5 Horace

"Cleanliness Freindlyness convienence"

4.5/5 Andrew

"The hotel restaurant, Shula's. It's expensive but well appointed. Didn't eat there, but they have a good cocktail hour."

5/5 Sandy

"Family friendly everyone was very nice."

5/5 Thomas

"Everything was perfect."

3/5 Rose

"I can't believe we had to pay for WIFI and $40 for parking."

3.5/5 Rihab

"Close the the convention center"

5/5 Renee Hooper

"I recently stayed at the Westin Indy for a huge volleyball conference. The room and location was outstanding, but I wanted to comment on the front desk and valet services. The valet contacted a taxi to bring my daughter, her teammate, her mom and myself to the airport. I accidently left one of my bags in the taxi. I called the hotel from the airport and they informed me they would do all the could to get the bag to me. The taxi driver contacted me, brought the bag back to the hotel. The valet manager contacted me and delivered the bag to the room of one of our teammates that was still in Indy. That staff went above and beyond to help me with this issue. This staff must be commended. Thanks very much."

4/5 Tamera

"A bowl of fruit ( banana /apple) at checkout to take one with you as you leave"

3.5/5 Casie

"The rooms and the hotel itself was very clean. Safe atmosphere"

4.5/5 Anonymous

"Extremely comfortable beds/bedding! Great shower head! Lovely view of the city. Friendly and helpful valet staff."

3/5 Glenn

"Convient location"

3/5 Justin

"The bed was very comfortable. Staff was polite."

4/5 Josh

"Service staff was top notch and always willing to help!"

5/5 Jordan

"Dennis and the staff were amazing"

3.5/5 Zach

"No Comment"

5/5 Anonymous

"The breakfast bar attendant was outstanding. You could tell he genuinely cared if everyone was satisfied."

3.5/5 Overseas

"Beds were very comfortable"

4.5/5 Anonymous

"We stayed at the Westin for our 8th Anniversary and all I can say is WOW!! The staff was amazing!! We went up to our room and had a knock at our door and the hotel front desk sent us a bottle of wine and a card!!! That was so sweet of them to do. Then left went shopping and came back to a plate of chocolate covered strawberries!!! They definitely took care of us there and we will fornsure be back!!! Thank you for the wonderful stay and for making our Anniversary trip a great one!!!!"

4.2/5 businessman

"Sad to say, but hair from someone else was found in the room and shower. Parking was $70 for 27.5 hours...way too much to park even for downtown parking."

5/5 Rhonda

"Breakfast was delicious"

3/5 Gary

"The bed was super comfortable."

3.5/5 Rich

"Great bed & location to downtown activity"

4.5/5 Kimberly

"The rain shower head was incredible. So much Water pressue."

4.5/5 Athanasia

"No Comment"

5/5 Anonymous

"No Comment"

5/5 Doris

"Nice room"

4/5 Candis

"It was very nice! Close to the shopping!"

3.5/5 Blake

"Location was great!"

5/5 Mark

"Very clean hotel. The staff were all very courteous."

4/5 Anonymous

"No Comment"

5/5 Terry

"Very comfortable bed."

4.5/5 John

"Location."

5/5 Verified Hotel Guest

"Quiet. Close to downtown. Can travel inside to multiple locations from hotel without driving or walking outside."

4.5/5 Bob

"Smooth Like butter"

4/5 Robert

"Location is perfect downtown. The fitness facility was very good which as important to me, and my pet could stay for free"

5/5 Joan

"Clean and friendly"

5/5 Ruth

"Location was walking distance to downtown attractions. Very comfortable bed."

4.5/5 Patrick

"The location of the hotel was great. The indoor connection to the Circle Center Mall was a big reason we chose this hotel."

3.5/5 Ali

"Skywalk to the mall. Wifi connection was fast and reliable"

4/5 Bob

"It was right down town was able to walk every where"

5/5 Jennifer

"Impeccable customer service! Every staff member went above and beyond for us. This was very impressive & we will stay here again :)"

5/5 Charles

"We went for the Colts game on Thanksgiving, it was freezing cold but luckily we were able to walk through the banquet hall to get to the stadium, didn't have to stand outside at all!"

5/5 Dave

"Walking distance to everywhere downtown."

5/5 Damon

"room"

3/5 Verified Hotel Guest

"Location. Close to everything."

5/5 Cheryl

"Because it was the weekend, they offered extra long extended check out time ! It was awesome !"

4.5/5 Drew

"Ideal downtown location. I had a good experience with the staff."

5/5 David

"Very nice room, the bed and bedding was so comfortable. Quiet and cozy. Dinner at Shula's was wonderful as always. Check out was quick and the parking was easy to get in and out of. Would stay here again."

4.5/5 Jennifer

"The location to shopping and Lucas Oil Stadium."

5/5 Janet

"Clean , quiet, walkway connection to convention center"

3.5/5 Verified Hotel Guest

"The location."

5/5 Teresa

"Beds were very comfortable. Room was clean and spacious."

5/5 Brian

"Here for Big Champ game great location"

5/5 Steven

"FIRM AND WARM"

4.5/5 Verified Hotel Guest

"Location was excellent!!!"

4/5 Jessica

"Design of the room and bathroom"

4.5/5 Rodney

"Good location"

3.5/5 Marilyn

"The lobby was very delightful and freindly convenience of ice machines and to stadiums and shopping."

5/5 Mary

"Location! Quiet for being downtown"

5/5 Jim

"Great location. Friendly staff. Rooms are great. Nothing to fault with this hotel."

4/5 Wendy

"The hotel was very attractive and in a great location. The rooms were comfortable and well-appointed (although for the price, one would expect free wifi)."

4/5 Ronald

"locationn"

5/5 Scot

"Clean, upscale, price."

4.5/5 Verified Hotel Guest

"Location"

3.5/5 Erissa

"Location was nice, connected to mall."

5/5 Erick

"Location"

4/5 Verified Hotel Guest

"No Comment"

5/5 Verified Hotel Guest

"Friendliness and professionalism of Staff. Room cleanliness and comfort"

4.2/5 guest in Sept. 2016

"( )VERY pet friendly. Offered pet bed, and pet bowls. Looked like the pets stayed on the same floor. (13th floor, so if you're superstitious, verify directly with hotel) Hotel staff is very friendly, patient, and helpful. (-)Kind of hard to get into the parking. Valet is pretty costly, however it is the only way to go places if you are not staying in. The garage will charge you every time in."

3.5/5 Kenny

"Location, View from room, comfort of bed"

3.8/5 B. Fischer

" Non-working TV request was not resolved after two requests for help.  Disappointing."

5/5 Dan

" Great staff especially the people cleaning the rooms! Thanks for coming through Weston staff!"

3/5 Janet

"No Comment"

4/5 Anonymous

"The location is great. Lots to do"

5/5 Leroy

"Everything"

3.5/5 John

"Nice amenities, bar and restaurant. Right in center of town."

5/5 Vanessa

"No Comment"

5/5 Verified Hotel Guest

"comfortable and convenient!!"

4/5 Verified Hotel Guest

"Location"

4/5 David Higginson

"No decaf coffee at hotel?  Staff said I could go next door to Marriott. Little detail, but how much would it take to provide this to those with medical conditions that prevent us from having caffeine? Also we had a late start and room service came and we asked them to come back. Never did. "

4.6/5 Jason Alt

"Very disappointing, upon check in we were told that we could not have the king size bed that we reserved so we were given 2 double beds, and I couldnt sleep in the same bed as my wife on our anniversary. Completely unacceptable!! We come to Indy frequently and although the Westin is  nice we will not be back.  There are plenty of nice places to stay indy."

4.5/5 Barbara

"The room was very nice and roomy and clean."

5/5 Michael

"Very clean. Great staff. Excellent room service."

5/5 Verified Hotel Guest

"Location and staff"

5/5 Verified Hotel Guest

"No Comment"

5/5 Anonymous

"I love their bed pillows!"

5/5 Dean

"Room was quiet, very enjoyable."

3/5 Amy

"Location"

4.5/5 Brian

"No Comment"

3/5 Joseph

"Close to the colts"

5/5 Jeffrey

"Location is great, hotel staff very friendly"

5/5 Samantha

"Loved the location and bar!"

5/5 Gregory

"We got to get a picture with Anthony Castonzo from the Indianapolis Colts football team."

4/5 Verified Hotel Guest

"Location.It's a short walk to restaurants and Lucas Oil Stadium."

4.5/5 Verified Hotel Guest

"Great location. Very close to everything in downtown Indianapolis. The staff was very friendly and we did not have any issues."

5/5 Robert

"Wonderful location, very nice in every way."

3/5 Verified Hotel Guest

"Great location, helpful staff"

4.5/5 Mark

"Service was excellent, we had an issue with the first room we were assigned and they responded immediately and with an upgrade."

4.5/5 Michael

"location"

3.5/5 Anonymous

"The bed was very comfortable."

5/5 Nancy

"Location, location, location."

5/5 Steven

"Very nice hotel very clean and up to date. The location is amazing!"

5/5 Myron

"The property was very clean in the staff was awesome the location is near a lot of things to do very nice"

5/5 Anonymous

"No Comment"

3/5 Stephen

"The hotel seems somewhat neglected, the clanging of the elevator doors and very ordinary room and bathrooms add to my impression."

4.5/5 Aaron

"Convenient/Neutral Location. I was able to park 1 time and walk everywhere I needed to get. Hotel staff was also very pleasant!"

4.5/5 Dominique

"I really liked the location. Very convenient. Really close to the mall and Lucas Oil Stadium."

5/5 Joyce

"Nice location. Beautiful city!"

3.5/5 Verified Hotel Guest

"Good location. Good deal."

3.5/5 Bethany

"The room was very clean but small."

4.5/5 Anonymous

"The bed and pillows were excellent The view was great"

3.5/5 Verified Hotel Guest

"The amazing hot tub. Also, the pool. Bed was comfortable and shower was also nice rain shower."

4.5/5 Irene

"Interactive wall showing you restaurants, points of interest etc. Fantastic restaurant on site - great breakfasts and brilliant bar with huge choice of drinks. Really comfortable beds and lovely bathrooms. Free computers to print off boarding passes in reception. Valet car park (not cheap but worth it) Gift shop and Starbucks on site"

5/5 Kathy

"The staff were so helpful when asking directions to where we were going. The Hotel was beautiful."

5/5 Beth

"Location and gym"

4.5/5 Robert

"The service was amazing! The best service was from the front desk, manager and especially housekeeping. Everyone I dealt with was a complete pleasure. I'll be back!"

4/5 Aaron

"Excellent location"

5/5 Anonymous

"There was no free breakfast but what they did offer was excellent, if a little pricey. Hotel staff were very accommodating with requests."

4/5 Dan

"room was clean."

5/5 Leslie

"No Comment"

5/5 Ron

"The staff were helpful. We loved the special, individualised service & assistance given by the staff. Special mention to Will in the dining room - great service - too bad the West Indies were beaten by India in cricket, Marsha at breakfast - thanks for your hospitality & remembering what we liked and Jesse at reception - a helpful, confident and respectful young man. All three are a credit to your organisation."

3/5 Erin

"Staff was nice and well informed."

4/5 Stephen

"Location is excellent"

5/5 Valerie

"Location"

4/5 Verified Hotel Guest

"This was a great location in the city. Close to canal walk, meeting places, shopping, and great dining."

3.5/5 Lindsey

"It was very clean, stall was nice. Location was convenient for our event at the convention center. Felt like a fancy hotel."

3.5/5 Cynthia

"Close to convention center."

4.5/5 Dolores

"Great pillows, comfy bed. Nice room set up."

4.5/5 Sarah

"No Comment"

5/5 Donna

"everything"

4/5 Felix

"No Comment"

3.5/5 Anonymous

"The location"

3.6/5 Jim P.

"Over all we had an okay stay. The beds were comfortable and the shower was very nice. However, the base of the flat panel in our room was broken. The base boards in the bathroom were dusty and the air-conditioner was extremely noisy (having a high pitch sound). There was also tray of used dishware ooutside another's door when we arrived. That same tray was there in the morning when we departed. (Is that really acceptable?) We also didn't like it that there were only two bottles of water (four would be nice, six would be perfect for two water drinkers) and there were only two paper cups for hot drinks, meaning having evening tea meant that we had to save the same cup for morning coffee. I don't think it would cost much more to have four to six paper cups for hot drinks? Also there was only one tea bag for chamomile tea and one tea bag for black tea. If you offer tea why not two of each so that two persons sharing the room can enjoy the same tea together? There was one one bathrobe. We were sleeping in a room with two beds. Shouldn't there have been at least two bathrobes because two adults are in the same room? Finally, when I booked the room the receipt showed that WiFi was included. However, when we arrived and tried to connect to the WiFi we were prompted to pay for it. I called the front desk and they "gave" me the WiFi. Are you aware that the Hilton and Best Western don't hassle customers to pay for WiFi? They just include it along with a breakfast buffet, in a price not much more than what we paid to stay at the Westin.I am a little disappointed with the stay. I think the Westin could do much more to improve its services.However, we had a comfortable stay and found the staff to be friendly."

5/5 Verified Hotel Guest

"Convenience to downtown."

5/5 Tamara

"Everything"

5/5 Denise

"The staff was above and beyond in helpfulness. I was especially impressed that they even showed us to the elevator after checking in."

4.5/5 Jay

"Excellent quality"

5/5 Cynthia Slabosz

"Staff at the Westin was excellent! The hotel was exceptionally clean and accommodating. I would stay here again."

5/5 Anissa

"The staff was polite, professional and knowledgeable. The beds were very comfortable and the location outstanding."

4.5/5 Robert

"The location is within walking distance to many restaurants and bars. The staff were wondeerful. I would definitely stay here again."

4.2/5 D. Jackson

"Great stay."

4/5 Verified Hotel Guest

"We liked the location in relation to things we wanted to do in the city. We were within comfortable walking distance of the convention we were attending as well as all of the restaurants and entertainment we were interested in doing with our young kids."

5/5 Dennis

"Convenient location"

3.5/5 Verified Hotel Guest

"The staff was exceptional."

5/5 Needed

"It was so convenient and comfortable to be able to check in at 1030 in the morning! We had a late afternoon wedding to attend, and it was great being able to get ready in the room instead of the public restroom in the lobby. My husband said, "the shower felt like a million bucks!""

5/5 Virginia

"Everything was great, service was friendly and helpful, room clean and the bed was so comfortable."

4.5/5 Natalie

"The hotel is located walking distance from the mall, eatries and sites which made it easy to get around. The room was spacious, clean and comfortable. I will be staying there next time I visit. I also loved that there is workout clothes for rental of only $5."

3.5/5 Gina

"The Hotel and room itself was nice."

3.5/5 Verified Hotel Guest

"Staff was friendly"

3/5 Danny

"The location was great."

3/5 Ingrid

"I love the bed and the shower. This is a hotel that is all focus on healthy lifestyle which is wonderful but it should not just focus on that. Very disappointed with the food selection. Very disappointed with the wait time for vallet, very disappointed with the wait time for a luggage cart. These are things that needs improvement."

5/5 Debbie

"No Comment"

5/5 Lynn

"It was excellent room exactly what I thought it would be."

4/5 Bubbly

"Breakfast was great. Location is perfect"

5/5 David

"It was simply a very nice, very well appointed, accommodating, well-run, friendly hotel. Love the fact that everything was within walking distance. We went down with daughter for a college visit during "March Madness" when the Women's DI, DII, and DIII Basketball teams were in town (with lots of teams staying in the hotel), so it was abuzz with activity. Got a very nice rate... so next time in Indy, the Westin will be our choice."

5/5 William

"Nice clean room. Very comfy"

5/5 Anonymous

"Clean."

5/5 Nadya

"Location, staff and rooms are all on point. Great hotel."

5/5 Walter

"Friendly staff, very clean"

3.5/5 Sciglenda

"No Comment"

5/5 Bree

"Great service"

3.5/5 Anonymous

"I wish there was a complemtary breakfast for the cost of the room. Even if it was just cold cereal and milk left in the room, that would be ok."

5/5 Mario

"Nice"

4.5/5 C

"The bed was comfortable, and Shula's was great!"

5/5 Anonymous

"Friendly staff, pet friendly, clean and comfortable"

4.5/5 Simona

"Great location in the center of Indianapolis. Rooms are big, spacious, comfortable and clean. The hotel is beautiful and the staff is very nice and friendly. Great breakfast. We loved the pool and jacuzzi. The hotel is close to restaurants, bars and main attractions."

4.5/5 Nicol

"Loved the beds, the comfortable layout of the room."

5/5 Mary

"Being able to get to Lucas stadium thru the walkway. Staff was always friendly and hotel was always kept clean. Enjoyed Shula's steak house and can't wait to come back next year!"

4.5/5 Stacy

"The extremely comfortable bed, the nice, warm shower, the availability of the coffee and water and the curtains that blocked out the sun completely."

4.5/5 Nrsf

"Clean, comfortable, connected to convention center and other center-city attractions."

4/5 Michael

"Room was nice"

4/5 Melanie

"Just close to everything walking distance very clean & comfortable."

3.5/5 Mary

"Location was great! We had drinks in the bar in the afternoon and that was nice."

3/5 Happyto

"No Comment"

5/5 Greg

"low cost street parking"

4/5 Joshua

"The staff was friendly, the room was clean with a nice view"

4.5/5 Anonymous

"Room was great, very quiet. Privacy of elevator."

5/5 Denise

"Location, staff was very friendly, cost efficient, access to skywalk was a definite plus"

4/5 Bonnie

"The gym is AWESOME! I was so happy to be able to work out comfortably while on vacation. They have a collection of kettlebells that made me envious; wanted to take them back to my gym in DC! Location was great. Walking distance to several good bars, restaurants and the mall. View from the room was wonderful. The capitol building was a half-block over and provided a great view to enjoy with a cup of coffee Speaking of coffee... the complimentary coffee kit in the room was perfect. Everything you'd need. Coffee, tea, sugar, sweetener, etc. And not like other hotels where I've been nickle and dimed for coffee and waters in the room."

5/5 Kris

"The location was great and the room was very clean. I had left my fan at home and they were very prompt in bringing me one up. They have an extensive list of items and services that they provide, even to the point that if you decide to work out and didn't bring anything, for $5.00 they will bring you an outfit complete with shoes, and you keep the socks! That was nice."

5/5 Bryan

"No Comment"

5/5 Jill

"The bed was very comfy. we liked that the parking was close and under cover. You were within walking distance to St. Elmos and we had never been there. Everything was wonderful. Thank you!"

4.5/5 Sonya

"We loved the skywalk access to so many attractions, given we went on a cool winter weekend. There were so many events going on this weekend, but we never felt crowded or had to wait on anything."

4/5 Anonymous

"The bed was very comfortable."

4/5 Rochunda

"The Hotel itself was nice, Comfortable, the staff was nice, the security worker was awesome."

4.5/5 Lisa

"Bedding, valets"

5/5 Vishal

"Comfortable bed, polite and well mannered night Bell Staff and Valet. Doug and Comeyra (I'm sorry for butchering her name) were extremely helpful throughout the process."

3/5 Janice

"Hotel was in a great location. Lobby seemed clean. Room was average. The guy who delivered my room service was extremely friendly...maybe it was because I accidentally tipped $15 on $30 check? Noticed the already added 22% gratuity delivery charge once he left."

4.5/5 Verified Hotel Guest

"Check-in was fast & efficient."

5/5 Ken

"The staff was very helpful & knowledgeable about the hotel and city events."

4.5/5 Jmg

"Location"

5/5 Rhonda

"Room was clean and comfortable."

5/5 Bobbie

"It was very clean and the staff was very friendly."

5/5 Jill

"quick check in...comfy bed. Location! Had read some poor reviews...ignore them!"

4/5 Daniel

"The view and comforter and mattress and pillow. Shower head was nice as well. Magnified mirror also"

4.5/5 Carrie

"We enjoyed the view from our room."

4/5 John

"No Comment"

5/5 Barry

"Loved the view and how comfortable the bed was. My wife love the mirror light."

5/5 Melissa

"Comfortable bed and pillows"

4/5 Paul

"Always a fan of this property. It has lost its continuity of staff and that's sad. Tia, Darren and Shulas only remnants..all else gone or contracted out."

3.5/5 Vilma

"Proximity to the meeting"

3/5 Anonymous

"Nice bed, nice front desk Compensated w State room passes for out sourced concierge mistake Delivered to our room"

5/5 Karen

"The bed and hotel was terrific!"

3.5/5 Julie

"Bed was comfortable"

3.5/5 Anonymous

"The room was nice and newly remodeled."

5/5 Anonymous

"The beds are so comfortable. The location is great. The work out room is nice."

3.5/5 Harry

"Location was great. Love Westin Hotels; bed, shower and etc."

4.5/5 Nicole

"Room was very nice and clean Hotel in great location to downtown Indianapolis"

4.5/5 Amy

"location, price"

5/5 Verified Hotel Guest

"The hotel was beautiful, very convenient with the Skywalk to the mall. Restraunt in the hotel was very pricey but the food was delicious and the staff was amazing. They even let us check in an hour early with no charge. Very accommodating."

5/5 John

"No Comment"

4/5 Stanton

"Great Location."

5/5 Dave

"Top notch hotel for indianapolis events."

4.5/5 John

"King bed was great. Suite had good space and privacy."

3.5/5 John

"Close to convention center"

5/5 Sarah

"Room service was great. Ordered breakfast the night before and it was delicious and delivered right on time."

5/5 Anonymous

"Great breakfast in the club lounge. Nice touches like workout gear rental for $5"

4/5 Karin

"Staff was very responsive and accommodating."

3/5 Tuan

"location"

5/5 Wayne

"Staff was warm and friendly. Rooms were spacious and clean. Bed was very comfy. I would definitely stay again."

3.5/5 Lindsay

"The view"

5/5 Melissa

"Close to everything downtown, friendly staff"

5/5 Dick

"Bed was very comfy. Location is ideal."

5/5 Jim

"No Comment"

4.5/5 Gary

"No Comment"

3.5/5 Karen

"The rooms were very neat and clean"

4.5/5 Anonymous

"Room was great with an excellent view"

5/5 Wayne

"Location was great. Nice room. Comfortable bed. Clean."

3.5/5 Jennifer

"Beautiful set up and location"

4/5 Matt Hemry

"Had to search for an ice machine with ice on different floors. "

5/5 Carol

"Comfortable beds! Close to all downtown shopping and great restaurants!"

5/5 Theresa

"Location was perfect best hotel in downtown indy"

3.5/5 David

"No Comment"

4.5/5 Meredith

"Loved the view and the bed was great."

4.5/5 Christina

"Bed is fantastic"

5/5 Latrice

"everything"

4.5/5 Amber

"Really close to the convention center! Very clean, comfortable rooms!"

5/5 Scott

"Close, clean and very good service will good again"

3/5 Josh

"No Comment"

5/5 Anonymous

"Location was great. Staff very helpful."

3/5 Tamara

"People were helpful when able to be."

5/5 Valerie

"Great customer service and overall ambience"

3.5/5 Shanesha

"The overall staff with excellent. The extra little things such as cleaning the snow off our car was a pleasant surprise."

5/5 Deborah

"Excellent downtown location and the staff was very helpful, from the front desk to restaurant servers."

4.5/5 Corey

"No Comment"

4/5 Michele

"The location was great. The staff was great."

5/5 Gary

"All and quite. Clean and great location"

4/5 Mikka

"The bed and pillows were amazing! Seating area very nice."

5/5 Ricky

"Very nice people work at the Westin. Service was outstanding."

4/5 Chris

"The bed was very comfortable, best sleep I have had in quite some time. The bathroom was very clean and sleek. It had a nice touch to it."

5/5 Anonymous

"A great experience. Room was clean and very affordable... knowing that I could stay in downtown Indy at a great price."

5/5 Lorene

"Great shower and bed. Quiet area, pleasant short walk to downtown, river, etc. Relaxing"

4/5 Baseema

"It was in a very convenient location. The doormen were very pleasant and our room was as the pictures showed."

4/5 Katelyn

"No Comment"

4/5 Anonymous

"View out of our room was great."

3.5/5 Jeff

"Location not to far from anything all within walking distance.Staff was friendly"

5/5 Anonymous

"Excellent location to go to the BIG 10 game. and use the skywalk to get around town."

5/5 David

"First time downtown Indy concierge and valet were very helpful excellent room with a view"

5/5 Lynn

"Location to all the venues downtown."

3.5/5 Tobias

"Connection to the mall."

5/5 Dowillis

"That it was very nice and organized and great location."

4.5/5 Aunnisha

"Cleanliness of the room , awesome view of the city out the window."

3/5 Kiran

"Valet persons were very professional and helpful."

4/5 Phyllis

"Enjoyed breakfast and afternoon wine."

5/5 Autumn

"I really enjoyed the hotel. Our first time staying and will return. The location and amenities were spot on for our weekend away."

5/5 Deborah

"The beds were very comfortable, the breakfast was very good and well stocked. The staff was attentive and the city is beautiful."

3/5 Theodore

"convenience ,location"

5/5 Perry

"We liked The Whole Entire Place , Location And Service AAA no issues, We will return."

5/5 Lisa

"We love staying at the Westin. It is our favorite Downtown Indy hotel!"

4.5/5 Amy

"convenient to the convention we were attending and to many restaurants and attractions downtown."

5/5 R

"Very helpful, friendly staff. Terrific location."

4/5 Faith

"Close to convention center. Food in State Room was nice and service during the week was exceptional. Food in Shula's was terrific. Wonderful service!!"

4/5 James

"The location the room and the gym"

3/5 Nancy

"I enjoyed the cleanliness of the room and the comfortable bed. The men/boys out in front were helpful and friendly."

5/5 Angela

"Very convenient to all activities we had planned."

3/5 Michael

"The Steak house"

3/5 Margi

"Location"

3/5 Eric

"I liked the location"

3.5/5 Anonymous

"The front desk help was very nice. The ease of getting around was also a nice experience."

4.5/5 Joseph

"The hotel's location was ideal--centered in the downtown area, surrounded by monuments, parks, restaurants, shopping, and everything else we needed. We were given a room on one of the upper levels as we requested and though the hotel is a bit of a maze inside, we were delighted by how quiet and peaceful our stay was."

4/5 Marc

"Overall a fine stay."

5/5 Sherry

"It was a clean and quite lovely. The staff was nice and helpful. We loved the location. We had trouble with the tv. It was replaced promptly and they gave us a 5 dollar coupon for coffee for the trouble. Comfortable bed, plenty of pillows and towels. Nice."

3.5/5 Tabby

"Location"

4/5 Boop

"I liked the breakfast and the quality and cleanliness of the room. The service from the staff and concierge was top notch."

5/5 Andrew

"Nice hotel, great location, could walk to everything."

4/5 Beverly

"Nice view, friendly staff"

4/5 Phil

"Location"

4/5 Antonio

"The bed was super comfortable."

3/5 Austin

"No Comment"

5/5 Jeff

"the quiet"

5/5 Carl

"I liked the staff and general care they showed in keeping the hall areas clean & pleasant. The rooms were kept very clean and the amenities were nice. The shower was great."

3.5/5 Jessica

"The bed was incredibly comfy. The hand held portion of the shower nozzle was great for rinsing shampoo out of my hair."

3/5 Rosemary

"The convenience of location was great."

5/5 Carrie

"The staff was friendly and the location was suberb. I would highly recommend it."

4.5/5 Anonymous

"The beds were very comfortable. The front desk staff was relatively good."

5/5 Paul

"Heavenly bed and great staff."

5/5 Ruby

"location"

4/5 Darlene

"we could walk through a covered walkway to convention center. valet parking. location. very nice employees, all"

4.5/5 Paul

"Always consistent. Great property."

4.5/5 Clarence

"No Comment"

5/5 Roy

"beds and how quite it was"

5/5 Cindy

"Location was awesome ~ Staff was incredible !"

5/5 Anonymous

"The hotel, staff and Schulas restaurant were wonderful!"

5/5 Samuel

"No Comment"

3/5 Thomas

"We were running the Indy 500 Mini Marathon, so to have the starting corals right outside our door was perfect. It was nice having drinks and a few snacks available all day long with the purchase of the "club floor"."

3.5/5 Randall

"No Comment"

4.2/5 Dennis Cobb

"Room was very nice and the bed was great"

5/5 Terri Day

"The staff was excellent, especially the men outside. Very helpful!!"
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The Westin IndianapolisThe Westin Indianapolis241 W Washington Street, Indianapolis, IN844-878-8050

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PREPAID HOTEL RESERVATIONS

You acknowledge that the ReservationDesk.com Companies pre-negotiate certain room rates with hotel suppliers to facilitate the booking of reservations. You also acknowledge that the ReservationDesk.com Companies provide you services to facilitate such booking of reservations for a consideration (the "facilitation fee"). The room rate displayed on the Website is a combination of the pre-negotiated room rate for rooms reserved on your behalf by the ReservationDesk.com Companies and the facilitation fee retained by the ReservationDesk.com Companies for their services. You authorize the ReservationDesk.com Companies to book reservations for the total reservation price, which includes the room rate displayed on the Website, plus tax recovery charges, service fees, and where applicable, taxes on the ReservationDesk.com Companies' services. You agree that your credit card will be charged by the ReservationDesk.com Companies for the total reservation price. Upon submitting your reservation request you authorize the ReservationDesk.com Companies, to facilitate hotel reservations on your behalf, including making payment arrangements with hotel suppliers.

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You may cancel or change your prepaid hotel reservation, but you may be charged the cancellation or change fee indicated in the rules and restrictions for the hotel reservation. If you do not cancel or change your reservation before the cancellation policy period applicable to the hotel you reserved, which varies by hotel (usually 24 to 72 hours) prior to your date of arrival, you will be subject to a charge equal to applicable nightly rates, tax recovery charges and service fees. In the event you do not show for the first night of the reservation and plan to check-in for subsequent nights in your reservation, you must confirm the reservation changes with us no later than the date of the first night of the reservation to prevent cancellation of your reservation.

You agree to pay any cancellation or change fees that you incur. In limited cases, some hotels do not permit changes to or cancellations of reservations after they are made, as indicated in the rules and restrictions for the hotel reservation. You agree to abide by the Terms and Conditions imposed with respect to your prepaid hotel reservations.

Sales, use and/or local hotel occupancy taxes are imposed on the amounts that we charge for our services (service fee and/or facilitation fee) in certain jurisdictions. The actual tax amounts on our services may vary depending on the rates in effect at the time of your hotel stay.

You may not book reservations for more than 9 rooms online for the same hotel/stay dates. If we determine that you have booked reservations for more than 9 rooms in total in separate reservations, we may cancel your reservations, and charge you a cancellation fee, if applicable. If you paid a non-refundable deposit, your deposit will be forfeited. If you wish to book reservations for 9 or more rooms, you must contact ReservationDesk.com's call center. One of our group travel specialists will research your request and contact you to complete your reservation. You may be asked to sign a written contract and/or pay a nonrefundable deposit.

Some hotel suppliers may require you to present a credit card or cash deposit upon check-in to cover additional expenses incurred during your stay. Such deposit is unrelated to any payment received by ReservationDesk.com for your hotel booking.

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Some banks and credit card companies impose fees for international transactions. If you are making a booking from outside of the United States on a US credit card, your bank may convert the payment amount to your local currency and charge you a conversion fee. This means the amount listed on your credit or bank card statement may be in your local currency and therefore a different figure than the figure shown on the billing summary page for a reservation booked on the Website. In addition, a foreign transaction fee may be assessed if the bank that issued your credit card is located outside of the United States. Booking international travel may be considered to be an international transaction by the bank or card company, since ReservationDesk.com may pass on your payment to an international travel supplier. The currency exchange rate and foreign transaction fee is determined solely by your bank on the day that they process the transaction. If you have any questions about these fees or the exchange rate applied to your booking, please contact your bank.

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If, despite the limitation above, the ReservationDesk.com Companies or their respective suppliers are found liable for any loss or damage which arises out of or in any way connected with any of the occurrences described above, then the liability of the ReservationDesk.com Companies and/or their respective suppliers will in no event exceed, in the aggregate, the greater of (a) the service fees you paid to ReservationDesk.com in connection with such transaction(s) on this Website, or (b) One-Hundred Dollars (US$100.00) or the equivalent in local currency.

The limitation of liability reflects the allocation of risk between the parties. The limitations specified in this section will survive and apply even if any limited remedy specified in these Terms and Conditions is found to have failed of its essential purpose. The limitations of liability provided in these Terms and Conditions inure to the benefit of the ReservationDesk.com Companies and/or their respective suppliers.

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You agree to defend and indemnify the ReservationDesk.com Companies and/or their respective suppliers and any of their officers, directors, employees and agents from and against any claims, causes of action, demands, recoveries, losses, damages, fines, penalties or other costs or expenses of any kind or nature including but not limited to reasonable legal and accounting fees, brought by third parties as a result of:

1) your breach of these Terms and Conditions or the documents referenced herein;

2) your violation of any law or the rights of a third party; or

3) your use of this Website.

LINKS TO THIRD-PARTY SITES

This Website may contain hyperlinks to websites operated by parties other than ReservationDesk.com. Such hyperlinks are provided for your reference only. We do not control such websites and are not responsible for their contents or the privacy or other practices of such websites. Further, it is up to you to take precautions to ensure that whatever links you select or software you download (whether from this Website or other websites) is free of such items as viruses, worms, trojan horses, defects and other items of a destructive nature. Our inclusion of hyperlinks to such websites does not imply any endorsement of the material on such websites or any association with their operators.

PATENT NOTICES

One or more patents owned by the ReservationDesk.com Companies may apply to this Website and to the features and services accessible via the Website. Portions of this Website operate under license of one or more patents. Other patents pending.

GENERAL

Your use of mapping available on this Website is governed by the Google Terms and Conditions and Google Privacy Statement. Google reserves the right to change their Terms and Conditions and Privacy Statement at any time, at their sole discretion. Please click here for additional information:

http://www.google.com/privacy/privacy-policy.html

http://www.google.com/enterprise/earthmaps/legal/us/maps_AUP.html

http://www.maps.google.com/help/legalnotices_maps.html

http://maps.google.com/help/terms_maps.html

These Terms and Conditions are governed by the Federal Arbitration Act, federal arbitration law, and for reservations made by U.S. residents, the laws of the state in which your billing address is located, without regard to principles of conflicts of laws. Use of this Website is unauthorized in any jurisdiction that does not give effect to all provisions of this Agreement, including, without limitation, this paragraph.

You agree that no joint venture, partnership, or employment relationship exists between you and the ReservationDesk.com Companies as a result of this Agreement or use of this Website.

Our performance of this Agreement is subject to existing laws and legal process, and nothing contained in this Agreement limits our right to comply with law enforcement or other governmental or legal requests or requirements relating to your use of this Website or information provided to or gathered by us with respect to such use.

If any part of this Agreement is found to be invalid, illegal or unenforceable, the validity, legality and enforceability of the remaining provisions will not in any way be affected or impaired. Our failure or delay in enforcing any provision of this Agreement at any time does not waive our right to enforce the same or any other provision(s) hereof in the future.

This Agreement (and any other terms and conditions or policies referenced herein) constitutes the entire agreement between you and ReservationDesk.com with respect to this Website, our services and your dealings and relationships with us, and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral, or written, between you and us. A printed version of this Agreement and of any notice given in electronic form shall be admissible in judicial, arbitration or any other administrative proceedings to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form.

Fictitious names of companies, products, people, characters, and/or data mentioned on this Website are not intended to represent any real individual, company, product, or event.

Any rights not expressly granted herein are reserved.

How to Contact Us

If you have any questions, concerns or comments, please click here. ReservationDesk.com is a website owned, maintained, and operated by TravelPASS Group, LLC and is located at 2961 West Maple Loop Drive, Suite 300, Lehi, Utah 84043.

Privacy Policy

ReservationDesk.com's Privacy Policy was updated on September 26, 2016.

Thanks for using ReservationDesk.com. We've developed a policy that explains how and why we use the information that comes through our site. It applies to the services available through the ReservationDesk.com website, its mobile site, and all other applications and online communications, which we refer to as our "Site" in this policy. We respect your expectations and take your privacy seriously.

The Basics

We will not ask you for information that does not have a purpose. Whether you travel the web or travel the world, ReservationDesk.com wants you to always be safe!

By visiting our Site, you are consenting to the collection, use, disclosure, storage, transfer and processing of your personal data described in this policy. Our Site includes links to other websites and online services whose privacy practices may differ from those of ReservationDesk.com. We encourage you to carefully read the privacy policy of any website you visit or online services you use.

Please take a moment to familiarize yourself with our privacy practices.

Information We Collect

We collect personally identifiable information ("Personal Data") about you that you provide to us while using the Site. Personal Data includes information that can identify you as a specific individual, such as your name, address, phone number, credit card number or e-mail address. We also collect non-personally identifiable information, including your IP address, search preferences related to specific searches, location, and bids through your interactions with our Site. When we link non-personally identifiable information with Personal Data, we will treat it as Personal Data under this Privacy Policy.

The Site also includes Social Media Features and Widgets, such as Facebook, Google Plus, Twitter, and YouTube. These features may collect your IP address, which page you are visiting on our Site, and may set a cookie to enable the feature to function properly. Social Media Features and Widgets are either hosted by a third party or hosted directly on our Site. Your interactions with these features are governed by the privacy policy of the company providing it.

We also may periodically obtain both personal and non-personal information about you from affiliated entities, business partners and other independent third-party sources and add it to our account information. Examples of information we may receive include: updated delivery and address information, purchase history, and demographic information.

We automatically collect some information about your computer when you visit this website. For example, we will collect your IP address, web browser software (such as Firefox, Safari, or Internet Explorer), and referring website. We also may collect information about your online activity, such as hotels viewed and bookings made.

Our goals in collecting this automatic information include helping understand your needs, customize your user experience and interaction with our Site, and inhibiting fraud.

For more information, please see Cookies and other technologies.

How We Protect Your Personal Data

We want you to feel confident about using our site to make travel arrangements, and we are committed to protecting the information we collect. While no website can guarantee security, we have implemented appropriate administrative, technical, and physical security procedures to help protect the personal information you provide to us. For example, only authorized employees are permitted to access personal information, and they may only do so for permitted business functions. In addition, we use encryption when transmitting your sensitive personal information between your system and ours, and we employ firewalls and intrusion detection systems to help prevent unauthorized persons from gaining access to your information.

How We Use the Information We Collect

We use sensitive billing information (such as cardholder name, credit card number, and expiration date) for the purpose of completing the travel bookings you conduct on our Site. We use other information about you for the following general purposes: to provide you with the products and services you request; to provide you with travel confirmation and updates; to manage your account, including processing bills and providing travel notifications; to communicate with you in general; to respond to your questions and comments; to measure interest in and improve our products, services, and website; to notify you about special offers and products or services that may be of interest to you; to otherwise customize your experience with this website; to solicit information from you, including through surveys; to resolve disputes, collect fees, or troubleshoot problems; to prevent potentially prohibited or illegal activities; to enforce our Terms of Use; and as otherwise described to you at the point of collection.

Sharing Your Personal Data

ReservationDesk.com does not share your Personal Data, except as disclosed in this Privacy Policy or as otherwise authorized by you. ReservationDesk.com may share your Personal Data with the following entities:

Suppliers, such as hotels, online travel agencies, and hotel wholesalers, who fulfill your travel reservations. Throughout this Site, all services provided by a third-party supplier are described as such. By making a reservation through this Site, you are authorizing us to disclose to suppliers the information required to complete the booking and deliver the related travel. These suppliers are not controlled by ReservationDesk.com and personal information disclosed to them is subject to the applicable supplier's privacy policy and security practices. Therefore, we encourage you to review the privacy policies of any travel supplier whose products you purchase through this Site.

Third-party vendors who provide services or functions on our behalf, including credit card processing, business analytics, customer service, marketing, distribution of surveys or sweepstakes programs, and fraud prevention. We may also authorize third-party vendors to collect information on our behalf, including as necessary to operate features of our website or to facilitate the delivery of online advertising tailored to your interests. Third-party vendors have access to and may collect information only as needed to perform their functions and are not permitted to share or use the information for any other purpose. They are also required to follow the same data security practices that we ourselves adhere to.

Business partners with whom we may jointly offer products or services, or whose products or services may be offered on our website. You can tell when a third party is involved in a product or service you have requested because their name will appear, either alone or with ours. If you choose to access these optional services, we may share information about you, including your personal information, with those partners. Please note that we do not control the privacy practices of these third-party business partners.

Referring websites. If you were referred to this website from another site (for example, through a link you clicked on another Site that directed you to this one), we may share some information about you with that referring website. We have not placed limitations on the referring websites use of your personal information and we encourage you to review the privacy policies of any website that referred you here.

Companies within our corporate family. We may share your personal information with our parent company and corporate affiliates, including Reservation Counter, LLC, TravelPASS Group, LLC, and Partner Fusion, Inc. This sharing enables us to provide you with information about products and services, both travel-related and other, which might interest you. To the extent that our parent company and corporate affiliates have access to your information, they will follow practices that are at least as restrictive as the practices described in this Privacy Policy. They also will comply with applicable laws governing the transmission of promotional communications.

We also may share your information:

• In response to subpoenas, court orders, or other legal process; to establish or exercise our legal rights; to defend against legal claims; or as otherwise required by law. In such cases we reserve the right to raise or waive any legal objection or right available to us.

• When we believe it is appropriate to investigate, prevent, or take action regarding illegal or suspected illegal activities; to protect and defend the rights, property, or safety of our company or this website, our customers, or others; and in connection with our Terms of Service and other agreements.

• In connection with a corporate transaction, such as a divestiture, merger, consolidation, or asset sale, or in the unlikely event of bankruptcy.

We also may share aggregate or anonymous information with third parties, including advertisers and investors. For example, we may tell our advertisers the number of visitors our Site receives or the most popular hotels and vacation destinations. This information does not contain any personal information and is used to develop content and services we hope you will find of interest.

Cookies and Other Technologies

Cookies and similar tracking technologies, such as beacons, scripts, and tags, are small bits of code, usually stored on a user's computer hard drive or device, which enable a website to "personalize" itself for each user by remembering information about the user's visit to the website.

As described in more detail below, our Site uses cookies to store your preferences, display content based upon what you view on our Site to personalize your visit, analyze trends, administer the Site, track user movements around the Site, serve targeted advertising and gather demographic information about our user base as a whole. On mobile websites and mobile apps, we may use Anonymous Device IDs and/or Advertiser Identifiers in a manner similar to our use of cookies on our websites. To opt-out of advertising and certain other cookies, please see the opt-out links below.

ReservationDesk.com Cookies (First Party Cookies): ReservationDesk.com uses its cookies to improve your web-browsing experience. We will also use a cookie to keep track of your search criteria while you are engaging ReservationDesk.com's services. ReservationDesk.com cookies are associated with a user's Personal Data. However, no third party, other than companies in our corporate family, may use the information we collect through our ReservationDesk.com cookies for their own purposes.

Third Party Cookies: We work with third-parties that place cookies on our Site to provide their services, including:

Ad Targeting: We work with third-party advertising companies to serve ads while you are visiting our Site and permit these companies to place and access their own cookies on your computer in the course of serving advertisements on this Site. These companies may use information obtained through their cookie (which does not include your name, address, e-mail address or telephone number) about your visits to our and other websites, in combination with non-personally identifiable information about your purchases and interests from other online Sites in order to provide advertisements about goods and services of interest to you. Other companies' use of their cookies is subject to their own privacy policies and not ours. Data Providers: We also allow data providers to collect web log data from you (including IP address and information about your browser or operating system), when you visit our Site, or place or recognize a unique cookie on your browser to enable you to receive customized ads or content. These cookies contain no personally identifiable information. The cookies may reflect de-identified demographic or other data linked to data you voluntarily have submitted to us, e.g., your email address, that we may share with data providers solely in hashed, non-human readable form.

Analytics/Measurement: We also use third-party analytics cookies to gain insight into how our visitors use the Site, to find out what works and what doesn't, to optimize and improve our websites and to ensure we continue to be interesting and relevant. The data we gather includes which web pages you have viewed, which referring/exit pages you have entered and left from, which platform type you have used, date and time stamp information and details such as the number of clicks you make on a given page, your mouse movements and scrolling activity, the search words you use and the text you type while using our Site. We also make use of analytics cookies as part of our online advertising campaigns to learn how users interact with our website after they have been shown an online advertisement, which may include advertisements on third-party websites.

Remarketing Pixel Tags: In addition, we may share Site usage information about visitors to our Sites with third-party advertising companies for the purpose of managing and targeting advertisements and for market research analysis on our Site and other sites. For these purposes, we and our third-party advertising companies may place pixel tags (also called clear gifs) on some of the pages you visit on our Site. We will then use the non-personally identifiable information that is collected using these pixel tags to serve you relevant advertisements when you are visiting other Sites on the Internet. These advertisements may be targeted to specific searches you conducted on ReservationDesk.com during earlier browsing sessions.

Flash Cookies: Our partners, who provide certain features on our Site or display advertising based on your browsing activity, and ReservationDesk.com also use Local Shared Objects such as Flash cookies, and Local Storage such as HTML5, to collect and store content information and preferences. Various browsers may offer their own management tools for removing HTML5 local storage. To manage Flash cookies, please click here.

Opting Out of Cookies: We provide you with choice over the use of cookies as described in this Privacy Policy. However, our Site is not currently configured to respond to Do Not Track signals. If you'd rather we didn't use ReservationDesk.com cookies when you visit us, click here?for how to configure your browser settings to reject cookies.

If you would like to opt-out of third-party cookies, here are some options:

• If you would like to opt-out of ad targeting cookies set by Google and Doubleclick on our Site, please click here

• If you would like to disable the display of advertisements served by Criteo, please click here

• If you would like to generally (i.e. not just for this Site) opt-out of receiving personalized ads from third party advertisers and ad networks who are members of the Network Advertising Initiative (NAI) or who follow the Digital Advertising Alliance's (DAA) Self-Regulatory Principles for Online Behavioral Advertising by visiting the opt-out pages on the NAI website and DAA website or click here. If you are located in the European Union, please click here to opt out.

• In order to control the collection of data for analytical purposes by Google Analytics, you may want to visit the following link:https://tools.google.com/dlpage/gaoptout

• If you wish to block other cookies, including those being served by companies that are not part of the NAI or DAA, click here?for how to configure your browser settings to reject cookies. You can also delete all cookies that are already on your computer's hard drive by searching for and deleting files with "cookie" in it.

Mobile Devices

Anonymous Device Identifiers and Hashed IDs: We and/or data providers that we have engaged may collect and store a unique identifier matched to your mobile device, in order to deliver customized ads or content while you use applications or surf the internet, or to identify you in a unique manner across other devices or browsers. In order to customize these ads or content, we or a data partner may collect de-identified demographic or other data about you (received from third parties) either to data you voluntarily have submitted to us, e.g., your email address, or to data passively collected from you, such as your device identifier or IP address. However, we will share your email address and/or mobile phone number solely in hashed, non-human readable form.

If you no longer wish to receive interest-based advertising on your mobile device browser or applications, please refer to your device's operating system settings, or follow instructions below.

Android Users (version 2.3 and above): To use the "opt-out of interest-based advertising" option, follow the instructions provided by Google here: Google Play Help

iOS users (version 6 and above): To use the "Limit Ad-Tracking" option, follow the instructions provided by Apple here: Apple Support Center

Please keep in mind that, without cookies, you may not have access to certain features on our Site, including access to your profile/account and certain personalized content. Removing all cookies from your computer could also affect your subsequent visits to certain web Sites, including the ReservationDesk.com web Site.

Children's Privacy

This is a general audience website and does not offer services directed to children. Should a child whom we know to be under 13 send personal information to us, we will use that information only to respond directly to that child to inform him or her that we must have parental consent before receiving his or her personal information.

Changes To The Privacy Policy

On occasion, ReservationDesk.com may revise this Privacy Policy to reflect changes in the law, our Personal Data collection and use practices, the features of our Site, or advances in technology. If we make any material changes we will notify you by means of a prominent notice on this Site prior to the change becoming effective.

How to Contact Us

If you have any questions, concerns or comments, please click here. ReservationDesk.com is a website owned, maintained, and operated by TravelPASS Group, LLC and is located at 2961 West Maple Loop Drive, Suite 300, Lehi, Utah 84043.

Cancellation Policy

REVIEWS

Guest Reviews4/5

4/5"EXCELLENT"CleanlinessServicesComfortStaffLocation

3.8/5 Dillon Jump

"Most uncomfortable bed we have slept in for a long time. Did not sleep well at all. For the money we paid I was very did appointed with the quality of the room and facilities."

4.2/5 Mike Stahle

"I was double billed for my stay and trying to find a person in bookkeeping that will return a phone call is very frustrating. Booked the room with one credit card , checked in with another credit card and was billed on both. Not good service and they will lose my frequent business."

5/5 Phyllis Million

"From check in to valet services to arranging car service, the Westin staff was very accommodating and courteous. Would highly recommend this hotel to everyone! We enjoyed our stay tremendously."

5/5 Gaby Smith

"The staff was very friendly.."

4.4/5 Todd Thomas

"No exhaust fan in our bathroom. That meant we didn't get any air in there and it was very hot. Besides that we enjoyed our stay."

5/5 Scott Ruder

"I left my Diabetes medicine in the refrigerator and the staff was very helpful in locating it and arranging for me to pick it up. Thank you very much"

3/5 Nicketta Damato

"I was very surprised and how terrible our stay was. The toilet ran for awhile after you flushed. When taking a shower the water wouldn't drain and went up my legs while I was showering. Fridge made a loud noise every 30 minutes all night long! It was terrible. Will never go back."

5/5 Phil Smith

"Called and canceled reservation 72 hours in advance and was charged anyway. Very corrupt behavior"

3.8/5 Bruce and Jorrelyn Stier

"Good experience. However, I wouldn't recommend Shula's restaurant given the very limited entre selection. We wish we had walked down to the Oceanaire for dinner."

3.8/5 Room 741

"This is my 2nd Westin stay this month and I usually stay at spg hotels a few times a year. Do NOT recommend hotel restaurant Shula's. Just ate there, and service is poor for restaurant at this level. Cesar salad is like grocery store bagged romaine with bottled dressing. Waiter nowhere to be seen after taking my order. No offer of extra pepper, parmesan when salad delivered. No "how was the salad?" Scallop entree was good. But again, had to wave to waiter to get attention to get some extra water. Only at this point 3/4th thru my entree was I asked how things were (fortunately fine). Waited over 10 min for my check after I had clearly finished my dinner (there was only one other table of 2 guests in the dining room). No suggestion of dessert or offer to bring dessert menu. When I left, hostess did not ask how my dinner was. When I circled back to ask for comment card, there were none, and at no point was I asked how my meal was (I'm asking for a comment card, perhaps you care to inquire how my meal was?? But no.). Good thing I was travelling for business and not paying out of my own pocket, or I would be more irritated. Normally, I'm mostly food oriented and don't care that much about service as long as it is decent, but this was the worst I've had in a while at a nicer restaurant."

5/5 Kevin Fisher

"It was all great"

4.8/5 Meagan Stancomb

"My stay at the Westin was wonderful EXCEPT this hotel does not pay to get the local channels in their cable package. So the baseball games were blacked out due to being shown on a local station that the hotel didn't get. Luckily there were plenty of places around the hotel that showed the games, so taking my money some place else was easy."

4.5/5 Melanie

"Staff was extremely helpful."

4.8/5 Mark

"Fox News on Ch 21 was NOT in HD as were all other news channels. Instead the showed an analog 16:9 letterboxed version in 16:9 digital space. Guess I now understand the company's political views. Disappointing that they are not neutral in their offerings to guests. Other than that obvious statement by management, our stay was great! Valet staff was exceptional."

4.5/5 Horace

"Cleanliness Freindlyness convienence"

4.5/5 Andrew

"The hotel restaurant, Shula's. It's expensive but well appointed. Didn't eat there, but they have a good cocktail hour."

5/5 Sandy

"Family friendly everyone was very nice."

5/5 Thomas

"Everything was perfect."

3/5 Rose

"I can't believe we had to pay for WIFI and $40 for parking."

3.5/5 Rihab

"Close the the convention center"

5/5 Renee Hooper

"I recently stayed at the Westin Indy for a huge volleyball conference. The room and location was outstanding, but I wanted to comment on the front desk and valet services. The valet contacted a taxi to bring my daughter, her teammate, her mom and myself to the airport. I accidently left one of my bags in the taxi. I called the hotel from the airport and they informed me they would do all the could to get the bag to me. The taxi driver contacted me, brought the bag back to the hotel. The valet manager contacted me and delivered the bag to the room of one of our teammates that was still in Indy. That staff went above and beyond to help me with this issue. This staff must be commended. Thanks very much."

4/5 Tamera

"A bowl of fruit ( banana /apple) at checkout to take one with you as you leave"

3.5/5 Casie

"The rooms and the hotel itself was very clean. Safe atmosphere"

4.5/5 Anonymous

"Extremely comfortable beds/bedding! Great shower head! Lovely view of the city. Friendly and helpful valet staff."

3/5 Glenn

"Convient location"

3/5 Justin

"The bed was very comfortable. Staff was polite."

4/5 Josh

"Service staff was top notch and always willing to help!"

5/5 Jordan

"Dennis and the staff were amazing"

3.5/5 Zach

"No Comment"

5/5 Anonymous

"The breakfast bar attendant was outstanding. You could tell he genuinely cared if everyone was satisfied."

3.5/5 Overseas

"Beds were very comfortable"

4.5/5 Anonymous

"We stayed at the Westin for our 8th Anniversary and all I can say is WOW!! The staff was amazing!! We went up to our room and had a knock at our door and the hotel front desk sent us a bottle of wine and a card!!! That was so sweet of them to do. Then left went shopping and came back to a plate of chocolate covered strawberries!!! They definitely took care of us there and we will fornsure be back!!! Thank you for the wonderful stay and for making our Anniversary trip a great one!!!!"

4.2/5 businessman

"Sad to say, but hair from someone else was found in the room and shower. Parking was $70 for 27.5 hours...way too much to park even for downtown parking."

5/5 Rhonda

"Breakfast was delicious"

3/5 Gary

"The bed was super comfortable."

3.5/5 Rich

"Great bed & location to downtown activity"

4.5/5 Kimberly

"The rain shower head was incredible. So much Water pressue."

4.5/5 Athanasia

"No Comment"

5/5 Anonymous

"No Comment"

5/5 Doris

"Nice room"

4/5 Candis

"It was very nice! Close to the shopping!"

3.5/5 Blake

"Location was great!"

5/5 Mark

"Very clean hotel. The staff were all very courteous."

4/5 Anonymous

"No Comment"

5/5 Terry

"Very comfortable bed."

4.5/5 John

"Location."

5/5 Verified Hotel Guest

"Quiet. Close to downtown. Can travel inside to multiple locations from hotel without driving or walking outside."

4.5/5 Bob

"Smooth Like butter"

4/5 Robert

"Location is perfect downtown. The fitness facility was very good which as important to me, and my pet could stay for free"

5/5 Joan

"Clean and friendly"

5/5 Ruth

"Location was walking distance to downtown attractions. Very comfortable bed."

4.5/5 Patrick

"The location of the hotel was great. The indoor connection to the Circle Center Mall was a big reason we chose this hotel."

3.5/5 Ali

"Skywalk to the mall. Wifi connection was fast and reliable"

4/5 Bob

"It was right down town was able to walk every where"

5/5 Jennifer

"Impeccable customer service! Every staff member went above and beyond for us. This was very impressive & we will stay here again :)"

5/5 Charles

"We went for the Colts game on Thanksgiving, it was freezing cold but luckily we were able to walk through the banquet hall to get to the stadium, didn't have to stand outside at all!"

5/5 Dave

"Walking distance to everywhere downtown."

5/5 Damon

"room"

3/5 Verified Hotel Guest

"Location. Close to everything."

5/5 Cheryl

"Because it was the weekend, they offered extra long extended check out time ! It was awesome !"

4.5/5 Drew

"Ideal downtown location. I had a good experience with the staff."

5/5 David

"Very nice room, the bed and bedding was so comfortable. Quiet and cozy. Dinner at Shula's was wonderful as always. Check out was quick and the parking was easy to get in and out of. Would stay here again."

4.5/5 Jennifer

"The location to shopping and Lucas Oil Stadium."

5/5 Janet

"Clean , quiet, walkway connection to convention center"

3.5/5 Verified Hotel Guest

"The location."

5/5 Teresa

"Beds were very comfortable. Room was clean and spacious."

5/5 Brian

"Here for Big Champ game great location"

5/5 Steven

"FIRM AND WARM"

4.5/5 Verified Hotel Guest

"Location was excellent!!!"

4/5 Jessica

"Design of the room and bathroom"

4.5/5 Rodney

"Good location"

3.5/5 Marilyn

"The lobby was very delightful and freindly convenience of ice machines and to stadiums and shopping."

5/5 Mary

"Location! Quiet for being downtown"

5/5 Jim

"Great location. Friendly staff. Rooms are great. Nothing to fault with this hotel."

4/5 Wendy

"The hotel was very attractive and in a great location. The rooms were comfortable and well-appointed (although for the price, one would expect free wifi)."

4/5 Ronald

"locationn"

5/5 Scot

"Clean, upscale, price."

4.5/5 Verified Hotel Guest

"Location"

3.5/5 Erissa

"Location was nice, connected to mall."

5/5 Erick

"Location"

4/5 Verified Hotel Guest

"No Comment"

5/5 Verified Hotel Guest

"Friendliness and professionalism of Staff. Room cleanliness and comfort"

4.2/5 guest in Sept. 2016

"( )VERY pet friendly. Offered pet bed, and pet bowls. Looked like the pets stayed on the same floor. (13th floor, so if you're superstitious, verify directly with hotel) Hotel staff is very friendly, patient, and helpful. (-)Kind of hard to get into the parking. Valet is pretty costly, however it is the only way to go places if you are not staying in. The garage will charge you every time in."

3.5/5 Kenny

"Location, View from room, comfort of bed"

3.8/5 B. Fischer

" Non-working TV request was not resolved after two requests for help.  Disappointing."

5/5 Dan

" Great staff especially the people cleaning the rooms! Thanks for coming through Weston staff!"

3/5 Janet

"No Comment"

4/5 Anonymous

"The location is great. Lots to do"

5/5 Leroy

"Everything"

3.5/5 John

"Nice amenities, bar and restaurant. Right in center of town."

5/5 Vanessa

"No Comment"

5/5 Verified Hotel Guest

"comfortable and convenient!!"

4/5 Verified Hotel Guest

"Location"

4/5 David Higginson

"No decaf coffee at hotel?  Staff said I could go next door to Marriott. Little detail, but how much would it take to provide this to those with medical conditions that prevent us from having caffeine? Also we had a late start and room service came and we asked them to come back. Never did. "

4.6/5 Jason Alt

"Very disappointing, upon check in we were told that we could not have the king size bed that we reserved so we were given 2 double beds, and I couldnt sleep in the same bed as my wife on our anniversary. Completely unacceptable!! We come to Indy frequently and although the Westin is  nice we will not be back.  There are plenty of nice places to stay indy."

4.5/5 Barbara

"The room was very nice and roomy and clean."

5/5 Michael

"Very clean. Great staff. Excellent room service."

5/5 Verified Hotel Guest

"Location and staff"

5/5 Verified Hotel Guest

"No Comment"

5/5 Anonymous

"I love their bed pillows!"

5/5 Dean

"Room was quiet, very enjoyable."

3/5 Amy

"Location"

4.5/5 Brian

"No Comment"

3/5 Joseph

"Close to the colts"

5/5 Jeffrey

"Location is great, hotel staff very friendly"

5/5 Samantha

"Loved the location and bar!"

5/5 Gregory

"We got to get a picture with Anthony Castonzo from the Indianapolis Colts football team."

4/5 Verified Hotel Guest

"Location.It's a short walk to restaurants and Lucas Oil Stadium."

4.5/5 Verified Hotel Guest

"Great location. Very close to everything in downtown Indianapolis. The staff was very friendly and we did not have any issues."

5/5 Robert

"Wonderful location, very nice in every way."

3/5 Verified Hotel Guest

"Great location, helpful staff"

4.5/5 Mark

"Service was excellent, we had an issue with the first room we were assigned and they responded immediately and with an upgrade."

4.5/5 Michael

"location"

3.5/5 Anonymous

"The bed was very comfortable."

5/5 Nancy

"Location, location, location."

5/5 Steven

"Very nice hotel very clean and up to date. The location is amazing!"

5/5 Myron

"The property was very clean in the staff was awesome the location is near a lot of things to do very nice"

5/5 Anonymous

"No Comment"

3/5 Stephen

"The hotel seems somewhat neglected, the clanging of the elevator doors and very ordinary room and bathrooms add to my impression."

4.5/5 Aaron

"Convenient/Neutral Location. I was able to park 1 time and walk everywhere I needed to get. Hotel staff was also very pleasant!"

4.5/5 Dominique

"I really liked the location. Very convenient. Really close to the mall and Lucas Oil Stadium."

5/5 Joyce

"Nice location. Beautiful city!"

3.5/5 Verified Hotel Guest

"Good location. Good deal."

3.5/5 Bethany

"The room was very clean but small."

4.5/5 Anonymous

"The bed and pillows were excellent The view was great"

3.5/5 Verified Hotel Guest

"The amazing hot tub. Also, the pool. Bed was comfortable and shower was also nice rain shower."

4.5/5 Irene

"Interactive wall showing you restaurants, points of interest etc. Fantastic restaurant on site - great breakfasts and brilliant bar with huge choice of drinks. Really comfortable beds and lovely bathrooms. Free computers to print off boarding passes in reception. Valet car park (not cheap but worth it) Gift shop and Starbucks on site"

5/5 Kathy

"The staff were so helpful when asking directions to where we were going. The Hotel was beautiful."

5/5 Beth

"Location and gym"

4.5/5 Robert

"The service was amazing! The best service was from the front desk, manager and especially housekeeping. Everyone I dealt with was a complete pleasure. I'll be back!"

4/5 Aaron

"Excellent location"

5/5 Anonymous

"There was no free breakfast but what they did offer was excellent, if a little pricey. Hotel staff were very accommodating with requests."

4/5 Dan

"room was clean."

5/5 Leslie

"No Comment"

5/5 Ron

"The staff were helpful. We loved the special, individualised service & assistance given by the staff. Special mention to Will in the dining room - great service - too bad the West Indies were beaten by India in cricket, Marsha at breakfast - thanks for your hospitality & remembering what we liked and Jesse at reception - a helpful, confident and respectful young man. All three are a credit to your organisation."

3/5 Erin

"Staff was nice and well informed."

4/5 Stephen

"Location is excellent"

5/5 Valerie

"Location"

4/5 Verified Hotel Guest

"This was a great location in the city. Close to canal walk, meeting places, shopping, and great dining."

3.5/5 Lindsey

"It was very clean, stall was nice. Location was convenient for our event at the convention center. Felt like a fancy hotel."

3.5/5 Cynthia

"Close to convention center."

4.5/5 Dolores

"Great pillows, comfy bed. Nice room set up."

4.5/5 Sarah

"No Comment"

5/5 Donna

"everything"

4/5 Felix

"No Comment"

3.5/5 Anonymous

"The location"

3.6/5 Jim P.

"Over all we had an okay stay. The beds were comfortable and the shower was very nice. However, the base of the flat panel in our room was broken. The base boards in the bathroom were dusty and the air-conditioner was extremely noisy (having a high pitch sound). There was also tray of used dishware ooutside another's door when we arrived. That same tray was there in the morning when we departed. (Is that really acceptable?) We also didn't like it that there were only two bottles of water (four would be nice, six would be perfect for two water drinkers) and there were only two paper cups for hot drinks, meaning having evening tea meant that we had to save the same cup for morning coffee. I don't think it would cost much more to have four to six paper cups for hot drinks? Also there was only one tea bag for chamomile tea and one tea bag for black tea. If you offer tea why not two of each so that two persons sharing the room can enjoy the same tea together? There was one one bathrobe. We were sleeping in a room with two beds. Shouldn't there have been at least two bathrobes because two adults are in the same room? Finally, when I booked the room the receipt showed that WiFi was included. However, when we arrived and tried to connect to the WiFi we were prompted to pay for it. I called the front desk and they "gave" me the WiFi. Are you aware that the Hilton and Best Western don't hassle customers to pay for WiFi? They just include it along with a breakfast buffet, in a price not much more than what we paid to stay at the Westin.I am a little disappointed with the stay. I think the Westin could do much more to improve its services.However, we had a comfortable stay and found the staff to be friendly."

5/5 Verified Hotel Guest

"Convenience to downtown."

5/5 Tamara

"Everything"

5/5 Denise

"The staff was above and beyond in helpfulness. I was especially impressed that they even showed us to the elevator after checking in."

4.5/5 Jay

"Excellent quality"

5/5 Cynthia Slabosz

"Staff at the Westin was excellent! The hotel was exceptionally clean and accommodating. I would stay here again."

5/5 Anissa

"The staff was polite, professional and knowledgeable. The beds were very comfortable and the location outstanding."

4.5/5 Robert

"The location is within walking distance to many restaurants and bars. The staff were wondeerful. I would definitely stay here again."

4.2/5 D. Jackson

"Great stay."

4/5 Verified Hotel Guest

"We liked the location in relation to things we wanted to do in the city. We were within comfortable walking distance of the convention we were attending as well as all of the restaurants and entertainment we were interested in doing with our young kids."

5/5 Dennis

"Convenient location"

3.5/5 Verified Hotel Guest

"The staff was exceptional."

5/5 Needed

"It was so convenient and comfortable to be able to check in at 1030 in the morning! We had a late afternoon wedding to attend, and it was great being able to get ready in the room instead of the public restroom in the lobby. My husband said, "the shower felt like a million bucks!""

5/5 Virginia

"Everything was great, service was friendly and helpful, room clean and the bed was so comfortable."

4.5/5 Natalie

"The hotel is located walking distance from the mall, eatries and sites which made it easy to get around. The room was spacious, clean and comfortable. I will be staying there next time I visit. I also loved that there is workout clothes for rental of only $5."

3.5/5 Gina

"The Hotel and room itself was nice."

3.5/5 Verified Hotel Guest

"Staff was friendly"

3/5 Danny

"The location was great."

3/5 Ingrid

"I love the bed and the shower. This is a hotel that is all focus on healthy lifestyle which is wonderful but it should not just focus on that. Very disappointed with the food selection. Very disappointed with the wait time for vallet, very disappointed with the wait time for a luggage cart. These are things that needs improvement."

5/5 Debbie

"No Comment"

5/5 Lynn

"It was excellent room exactly what I thought it would be."

4/5 Bubbly

"Breakfast was great. Location is perfect"

5/5 David

"It was simply a very nice, very well appointed, accommodating, well-run, friendly hotel. Love the fact that everything was within walking distance. We went down with daughter for a college visit during "March Madness" when the Women's DI, DII, and DIII Basketball teams were in town (with lots of teams staying in the hotel), so it was abuzz with activity. Got a very nice rate... so next time in Indy, the Westin will be our choice."

5/5 William

"Nice clean room. Very comfy"

5/5 Anonymous

"Clean."

5/5 Nadya

"Location, staff and rooms are all on point. Great hotel."

5/5 Walter

"Friendly staff, very clean"

3.5/5 Sciglenda

"No Comment"

5/5 Bree

"Great service"

3.5/5 Anonymous

"I wish there was a complemtary breakfast for the cost of the room. Even if it was just cold cereal and milk left in the room, that would be ok."

5/5 Mario

"Nice"

4.5/5 C

"The bed was comfortable, and Shula's was great!"

5/5 Anonymous

"Friendly staff, pet friendly, clean and comfortable"

4.5/5 Simona

"Great location in the center of Indianapolis. Rooms are big, spacious, comfortable and clean. The hotel is beautiful and the staff is very nice and friendly. Great breakfast. We loved the pool and jacuzzi. The hotel is close to restaurants, bars and main attractions."

4.5/5 Nicol

"Loved the beds, the comfortable layout of the room."

5/5 Mary

"Being able to get to Lucas stadium thru the walkway. Staff was always friendly and hotel was always kept clean. Enjoyed Shula's steak house and can't wait to come back next year!"

4.5/5 Stacy

"The extremely comfortable bed, the nice, warm shower, the availability of the coffee and water and the curtains that blocked out the sun completely."

4.5/5 Nrsf

"Clean, comfortable, connected to convention center and other center-city attractions."

4/5 Michael

"Room was nice"

4/5 Melanie

"Just close to everything walking distance very clean & comfortable."

3.5/5 Mary

"Location was great! We had drinks in the bar in the afternoon and that was nice."

3/5 Happyto

"No Comment"

5/5 Greg

"low cost street parking"

4/5 Joshua

"The staff was friendly, the room was clean with a nice view"

4.5/5 Anonymous

"Room was great, very quiet. Privacy of elevator."

5/5 Denise

"Location, staff was very friendly, cost efficient, access to skywalk was a definite plus"

4/5 Bonnie

"The gym is AWESOME! I was so happy to be able to work out comfortably while on vacation. They have a collection of kettlebells that made me envious; wanted to take them back to my gym in DC! Location was great. Walking distance to several good bars, restaurants and the mall. View from the room was wonderful. The capitol building was a half-block over and provided a great view to enjoy with a cup of coffee Speaking of coffee... the complimentary coffee kit in the room was perfect. Everything you'd need. Coffee, tea, sugar, sweetener, etc. And not like other hotels where I've been nickle and dimed for coffee and waters in the room."

5/5 Kris

"The location was great and the room was very clean. I had left my fan at home and they were very prompt in bringing me one up. They have an extensive list of items and services that they provide, even to the point that if you decide to work out and didn't bring anything, for $5.00 they will bring you an outfit complete with shoes, and you keep the socks! That was nice."

5/5 Bryan

"No Comment"

5/5 Jill

"The bed was very comfy. we liked that the parking was close and under cover. You were within walking distance to St. Elmos and we had never been there. Everything was wonderful. Thank you!"

4.5/5 Sonya

"We loved the skywalk access to so many attractions, given we went on a cool winter weekend. There were so many events going on this weekend, but we never felt crowded or had to wait on anything."

4/5 Anonymous

"The bed was very comfortable."

4/5 Rochunda

"The Hotel itself was nice, Comfortable, the staff was nice, the security worker was awesome."

4.5/5 Lisa

"Bedding, valets"

5/5 Vishal

"Comfortable bed, polite and well mannered night Bell Staff and Valet. Doug and Comeyra (I'm sorry for butchering her name) were extremely helpful throughout the process."

3/5 Janice

"Hotel was in a great location. Lobby seemed clean. Room was average. The guy who delivered my room service was extremely friendly...maybe it was because I accidentally tipped $15 on $30 check? Noticed the already added 22% gratuity delivery charge once he left."

4.5/5 Verified Hotel Guest

"Check-in was fast & efficient."

5/5 Ken

"The staff was very helpful & knowledgeable about the hotel and city events."

4.5/5 Jmg

"Location"

5/5 Rhonda

"Room was clean and comfortable."

5/5 Bobbie

"It was very clean and the staff was very friendly."

5/5 Jill

"quick check in...comfy bed. Location! Had read some poor reviews...ignore them!"

4/5 Daniel

"The view and comforter and mattress and pillow. Shower head was nice as well. Magnified mirror also"

4.5/5 Carrie

"We enjoyed the view from our room."

4/5 John

"No Comment"

5/5 Barry

"Loved the view and how comfortable the bed was. My wife love the mirror light."

5/5 Melissa

"Comfortable bed and pillows"

4/5 Paul

"Always a fan of this property. It has lost its continuity of staff and that's sad. Tia, Darren and Shulas only remnants..all else gone or contracted out."

3.5/5 Vilma

"Proximity to the meeting"

3/5 Anonymous

"Nice bed, nice front desk Compensated w State room passes for out sourced concierge mistake Delivered to our room"

5/5 Karen

"The bed and hotel was terrific!"

3.5/5 Julie

"Bed was comfortable"

3.5/5 Anonymous

"The room was nice and newly remodeled."

5/5 Anonymous

"The beds are so comfortable. The location is great. The work out room is nice."

3.5/5 Harry

"Location was great. Love Westin Hotels; bed, shower and etc."

4.5/5 Nicole

"Room was very nice and clean Hotel in great location to downtown Indianapolis"

4.5/5 Amy

"location, price"

5/5 Verified Hotel Guest

"The hotel was beautiful, very convenient with the Skywalk to the mall. Restraunt in the hotel was very pricey but the food was delicious and the staff was amazing. They even let us check in an hour early with no charge. Very accommodating."

5/5 John

"No Comment"

4/5 Stanton

"Great Location."

5/5 Dave

"Top notch hotel for indianapolis events."

4.5/5 John

"King bed was great. Suite had good space and privacy."

3.5/5 John

"Close to convention center"

5/5 Sarah

"Room service was great. Ordered breakfast the night before and it was delicious and delivered right on time."

5/5 Anonymous

"Great breakfast in the club lounge. Nice touches like workout gear rental for $5"

4/5 Karin

"Staff was very responsive and accommodating."

3/5 Tuan

"location"

5/5 Wayne

"Staff was warm and friendly. Rooms were spacious and clean. Bed was very comfy. I would definitely stay again."

3.5/5 Lindsay

"The view"

5/5 Melissa

"Close to everything downtown, friendly staff"

5/5 Dick

"Bed was very comfy. Location is ideal."

5/5 Jim

"No Comment"

4.5/5 Gary

"No Comment"

3.5/5 Karen

"The rooms were very neat and clean"

4.5/5 Anonymous

"Room was great with an excellent view"

5/5 Wayne

"Location was great. Nice room. Comfortable bed. Clean."

3.5/5 Jennifer

"Beautiful set up and location"

4/5 Matt Hemry

"Had to search for an ice machine with ice on different floors. "

5/5 Carol

"Comfortable beds! Close to all downtown shopping and great restaurants!"

5/5 Theresa

"Location was perfect best hotel in downtown indy"

3.5/5 David

"No Comment"

4.5/5 Meredith

"Loved the view and the bed was great."

4.5/5 Christina

"Bed is fantastic"

5/5 Latrice

"everything"

4.5/5 Amber

"Really close to the convention center! Very clean, comfortable rooms!"

5/5 Scott

"Close, clean and very good service will good again"

3/5 Josh

"No Comment"

5/5 Anonymous

"Location was great. Staff very helpful."

3/5 Tamara

"People were helpful when able to be."

5/5 Valerie

"Great customer service and overall ambience"

3.5/5 Shanesha

"The overall staff with excellent. The extra little things such as cleaning the snow off our car was a pleasant surprise."

5/5 Deborah

"Excellent downtown location and the staff was very helpful, from the front desk to restaurant servers."

4.5/5 Corey

"No Comment"

4/5 Michele

"The location was great. The staff was great."

5/5 Gary

"All and quite. Clean and great location"

4/5 Mikka

"The bed and pillows were amazing! Seating area very nice."

5/5 Ricky

"Very nice people work at the Westin. Service was outstanding."

4/5 Chris

"The bed was very comfortable, best sleep I have had in quite some time. The bathroom was very clean and sleek. It had a nice touch to it."

5/5 Anonymous

"A great experience. Room was clean and very affordable... knowing that I could stay in downtown Indy at a great price."

5/5 Lorene

"Great shower and bed. Quiet area, pleasant short walk to downtown, river, etc. Relaxing"

4/5 Baseema

"It was in a very convenient location. The doormen were very pleasant and our room was as the pictures showed."

4/5 Katelyn

"No Comment"

4/5 Anonymous

"View out of our room was great."

3.5/5 Jeff

"Location not to far from anything all within walking distance.Staff was friendly"

5/5 Anonymous

"Excellent location to go to the BIG 10 game. and use the skywalk to get around town."

5/5 David

"First time downtown Indy concierge and valet were very helpful excellent room with a view"

5/5 Lynn

"Location to all the venues downtown."

3.5/5 Tobias

"Connection to the mall."

5/5 Dowillis

"That it was very nice and organized and great location."

4.5/5 Aunnisha

"Cleanliness of the room , awesome view of the city out the window."

3/5 Kiran

"Valet persons were very professional and helpful."

4/5 Phyllis

"Enjoyed breakfast and afternoon wine."

5/5 Autumn

"I really enjoyed the hotel. Our first time staying and will return. The location and amenities were spot on for our weekend away."

5/5 Deborah

"The beds were very comfortable, the breakfast was very good and well stocked. The staff was attentive and the city is beautiful."

3/5 Theodore

"convenience ,location"

5/5 Perry

"We liked The Whole Entire Place , Location And Service AAA no issues, We will return."

5/5 Lisa

"We love staying at the Westin. It is our favorite Downtown Indy hotel!"

4.5/5 Amy

"convenient to the convention we were attending and to many restaurants and attractions downtown."

5/5 R

"Very helpful, friendly staff. Terrific location."

4/5 Faith

"Close to convention center. Food in State Room was nice and service during the week was exceptional. Food in Shula's was terrific. Wonderful service!!"

4/5 James

"The location the room and the gym"

3/5 Nancy

"I enjoyed the cleanliness of the room and the comfortable bed. The men/boys out in front were helpful and friendly."

5/5 Angela

"Very convenient to all activities we had planned."

3/5 Michael

"The Steak house"

3/5 Margi

"Location"

3/5 Eric

"I liked the location"

3.5/5 Anonymous

"The front desk help was very nice. The ease of getting around was also a nice experience."

4.5/5 Joseph

"The hotel's location was ideal--centered in the downtown area, surrounded by monuments, parks, restaurants, shopping, and everything else we needed. We were given a room on one of the upper levels as we requested and though the hotel is a bit of a maze inside, we were delighted by how quiet and peaceful our stay was."

4/5 Marc

"Overall a fine stay."

5/5 Sherry

"It was a clean and quite lovely. The staff was nice and helpful. We loved the location. We had trouble with the tv. It was replaced promptly and they gave us a 5 dollar coupon for coffee for the trouble. Comfortable bed, plenty of pillows and towels. Nice."

3.5/5 Tabby

"Location"

4/5 Boop

"I liked the breakfast and the quality and cleanliness of the room. The service from the staff and concierge was top notch."

5/5 Andrew

"Nice hotel, great location, could walk to everything."

4/5 Beverly

"Nice view, friendly staff"

4/5 Phil

"Location"

4/5 Antonio

"The bed was super comfortable."

3/5 Austin

"No Comment"

5/5 Jeff

"the quiet"

5/5 Carl

"I liked the staff and general care they showed in keeping the hall areas clean & pleasant. The rooms were kept very clean and the amenities were nice. The shower was great."

3.5/5 Jessica

"The bed was incredibly comfy. The hand held portion of the shower nozzle was great for rinsing shampoo out of my hair."

3/5 Rosemary

"The convenience of location was great."

5/5 Carrie

"The staff was friendly and the location was suberb. I would highly recommend it."

4.5/5 Anonymous

"The beds were very comfortable. The front desk staff was relatively good."

5/5 Paul

"Heavenly bed and great staff."

5/5 Ruby

"location"

4/5 Darlene

"we could walk through a covered walkway to convention center. valet parking. location. very nice employees, all"

4.5/5 Paul

"Always consistent. Great property."

4.5/5 Clarence

"No Comment"

5/5 Roy

"beds and how quite it was"

5/5 Cindy

"Location was awesome ~ Staff was incredible !"

5/5 Anonymous

"The hotel, staff and Schulas restaurant were wonderful!"

5/5 Samuel

"No Comment"

3/5 Thomas

"We were running the Indy 500 Mini Marathon, so to have the starting corals right outside our door was perfect. It was nice having drinks and a few snacks available all day long with the purchase of the "club floor"."

3.5/5 Randall

"No Comment"

4.2/5 Dennis Cobb

"Room was very nice and the bed was great"

5/5 Terri Day

"The staff was excellent, especially the men outside. Very helpful!!"

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