Enjoy recreation amenities such as an outdoor pool or take in the view from a terrace. This hotel also features complimentary wireless internet access and tour/ticket assistance.

Featured amenities include express check-out, laundry facilities, and a safe deposit box at the front desk. Self parking (subject to charges) is available onsite.

Make yourself at home in one of the 19 air-conditioned rooms featuring Smart televisions. Your bed comes with down comforters and premium bedding. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Bathrooms with showers are provided.

A stay at Casa Balam Cancun places you in the heart of Cancun, a 1-minute drive from Las Palapas Park and 13 minutes from Cancun Convention Center. This hotel is 7.1 mi (11.4 km) from Forum Beach and 8.8 mi (14.2 km) from La Isla Shopping Mall.

In Cancun (Downtown Cancun)

English, Spanish

Debit cards, Cash not accepted, PayPal

Hotel Policies

Know Before You Go

Pool access available from 9:30 AM to 10:30 PM. Guests under 18 years old are not permitted at this adults-only property. No pets and no service animals are allowed at this property. Contactless check-in and contactless check-out are available.

Age Restriction

Guests under the age of 18 can only check in with a parent or official guardian.

Check-In Instructions

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts debit cards and mobile payments; cash is not accepted
Mobile payment options include: PayPal
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Check-In Special Instructions

There is no front desk at this property. Guests will receive an email within 24 hours before arrival with check-in instructions and an access code. Guests can access their accommodation through a private entrance. A virtual front desk provides assistance to guests. Information provided by the property may be translated using automated translation tools. Guests will receive an email from the property with reservation deposit payment information at the time of booking. The deposit is payable via a secure link immediately after booking.

Fees

Optional