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Terms & Conditions

ReservationDesk.com's Terms and Conditions were updated on August 1, 2017.

AGREEMENT BETWEEN CUSTOMER AND RESERVATIONDESK.COM

Thank you for using ReservationDesk.com website (the "Website"). This Website is provided solely to assist customers in gathering travel information, determining the availability of travel—related goods and services, making legitimate reservations or otherwise transacting business with travel suppliers, and for no other purposes. The terms "we", "us", "our", and “ReservationDesk.com” refer to ReservationDesk.com, and its parent company and company affiliates, including Reservation Counter, LLC, TravelPASS Group, LLC, and Partner Fusion, Inc (collectively, the “ReservationDesk.com Companies”). The term "you" refers to the customer visiting the Website and/or booking a reservation through us on this Website, or through our customer service agents.

This Website is offered to you conditioned upon your acceptance without modification of all the terms, conditions, and notices set forth below (collectively, the "Terms and Conditions” or "Agreement"). Please read these Terms and Conditions carefully, as they contain important information about limitations of liability and resolution of disputes through arbitration rather than in court. You should also read our Non-Affiliation Disclosure and Privacy Policy, which also governs your use of the Website, and is incorporated by reference in this Agreement. By accessing or using this Website, booking any reservations for travel products or services on this Website, or contacting our call center agents, you agree that the Terms and Conditions then in force shall apply. If you do not agree to the Terms and Conditions, please do not use or book any reservations through this Website or our call center agents.

USE OF THE WEBSITE

As a condition of your use of this Website, you warrant that:

  1. you are at least 18 years of age;

  2. you possess the legal authority to create a binding legal obligation;

  3. you will use this Website in accordance with these Terms and Conditions;

  4. you will only use this Website to make legitimate reservations for you or for another person for whom you are legally authorized to act;

  5. you will inform such other persons about the Terms and Conditions that apply to the reservations you have made on their behalf, including all rules and restrictions applicable thereto;

  6. all information supplied by you on this Website is true, accurate, current and complete; and

  7. if you have a ReservationDesk.com account, you will safeguard your account information and will supervise and be completely responsible for any use of your account by you and anyone other than you.

We retain the right at our sole discretion to deny access to anyone to this Website and the services we offer, at any time and for any reason, including, but not limited to, for violation of these Terms and Conditions.

DISPUTES

ReservationDesk.com is committed to customer satisfaction, so if you have a problem or dispute, we will try to resolve your concerns. But if we are unsuccessful, you may pursue claims as explained in this section.

You agree to give us an opportunity to resolve any disputes or claims relating in any way to the Website, any dealings with our customer service agents, any services or products provided, any representations made by us, or our Privacy Policy (“Claims”) by contacting ReservationDesk.com Customer Support. If we are not able to resolve your Claims within 60 days, you may seek relief through arbitration or in small claims court, as set forth below.

Any and all Claims will be resolved by binding arbitration, rather than in court, except you may assert Claims on an individual basis in small claims court if they qualify. This includes any Claims you assert against us, travel suppliers, or any companies offering products or services through us (which are beneficiaries of this arbitration agreement). This also includes any Claims that arose before you accepted these Terms and Conditions, regardless of whether prior versions of the Terms and Conditions required arbitration.

There is no judge or jury in arbitration, and court review of an arbitration award is limited. However, an arbitrator can award on an individual basis the same damages and relief as a court (including statutory damages, attorneys’ fees and costs), and must follow and enforce these Terms and Conditions as a court would.

Arbitrations will be conducted by the American Arbitration Association (AAA) under its rules, including the AAA Consumer Rules. Payment of all filing, administration and arbitrator fees will be governed by the AAA's rules, except as provided in this section. If your total Claims seek less than $10,000, we will reimburse you for filing fees you pay to the AAA and will pay arbitrator’s fees. You may choose to have an arbitration conducted by telephone, based on written submissions, or in person in the state where you live or at another mutually agreed location.

To begin an arbitration proceeding, you must send a letter requesting arbitration and describing your Claims to “ReservationDesk.com Legal: Arbitration Claim Manager,” at TravelPASS Group, LLC., 2961 West Maple Loop Drive, Suite 300, Lehi, Utah 84043. If we request arbitration against you, we will give you notice at the email address or street address you have provided. The AAA's rules and filing instructions are available at www.adr.org or by calling 1-800-778-7879.

Any and all proceedings to resolve Claims will be conducted only on an individual basis and not in a class, consolidated or representative action.The Federal Arbitration Act and federal arbitration law apply to this agreement. An arbitration decision may be confirmed by any court with competent jurisdiction.

PROHIBITED ACTIVITIES

The content and information on this Website (including, but not limited to, price and availability of travel services) as well as the infrastructure used to provide such content and information, is proprietary to us or our suppliers and providers. While you may make limited copies of your travel itinerary (and related documents) for travel or service reservations booked through this Website, you agree not to otherwise modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell or re-sell any information, software, products, or services obtained from or through this Website. Additionally, you agree not to:

  1. use this Website or its contents for any commercial purpose;

  2. make any speculative, false, or fraudulent reservation or any reservation in anticipation of demand;

  3. access, monitor or copy any content or information of this Website using any robot, spider, scraper or other automated means or any manual process for any purpose without our express written permission;

  4. violate the restrictions in any robot exclusion headers on this Website or bypass or circumvent other measures employed to prevent or limit access to this Website;

  5. take any action that imposes, or may impose, in our discretion, an unreasonable or disproportionately large load on our infrastructure;

  6. deep—link to any portion of this Website (including, without limitation, the purchase path for any travel services) for any purpose without our express written permission; or

  7. "frame", "mirror" or otherwise incorporate any part of this Website into any other website without our prior written authorization.

If your booking or account shows signs of fraud, abuse or suspicious activity, ReservationDesk.com may cancel any travel or service reservations associated with your name, email address or account, and close any associated ReservationDesk.com accounts. If you have conducted any fraudulent activity, ReservationDesk.com reserves the right to take any necessary legal action and you may be liable for monetary losses to ReservationDesk.com, including litigation costs and damages. To contest the cancellation of a booking or freezing or closure of an account, please contact ReservationDesk.com Customer Service.

SUPPLIER RULES AND RESTRICTIONS

Additional terms and conditions will apply to your reservation and purchase of travel—related goods and services that you select.Please read these additional terms and conditions carefully. You agree to abide by the terms and conditions of purchase imposed by any supplier with whom you elect to deal, including, but not limited to, payment of all amounts when due and compliance with the supplier's rules and restrictions regarding availability and use of fares, products, or services.

You acknowledge that some third-party providers offering certain services and/or activities may require you to sign their liability waiver prior to participating in the service and/or activity they offer. You understand that any violation of any such supplier's rules and restrictions may result in cancellation of your reservation(s), in your being denied access to the applicable travel product or services, in your forfeiting any monies paid for such reservation(s), and/or in our debiting your account for any costs we incur as a result of such violation.

ReservationDesk.com is not liable for any costs incurred due to hotel relocation.

PRIVACY POLICY

ReservationDesk.com Inc. believes in protecting your privacy. Please click here to review our current Privacy Policy, which also governs your use of the Website and, as stated above, is incorporated by reference, to understand our practices: Privacy Policy.

PREPAID HOTEL RESERVATIONS

You acknowledge that the ReservationDesk.com Companies pre-negotiate certain room rates with hotel suppliers to facilitate the booking of reservations. You also acknowledge that the ReservationDesk.com Companies provide you services to facilitate such booking of reservations for a consideration (the "facilitation fee"). The room rate displayed on the Website is a combination of the pre-negotiated room rate for rooms reserved on your behalf by the ReservationDesk.com Companies and the facilitation fee retained by the ReservationDesk.com Companies for their services. You authorize the ReservationDesk.com Companies to book reservations for the total reservation price, which includes the room rate displayed on the Website, plus tax recovery charges, service fees, and where applicable, taxes on the ReservationDesk.com Companies' services. You agree that your credit card will be charged by the ReservationDesk.com Companies for the total reservation price. Upon submitting your reservation request you authorize the ReservationDesk.com Companies, to facilitate hotel reservations on your behalf, including making payment arrangements with hotel suppliers.

You acknowledge that except as provided below with respect to tax obligations on the amounts we retain for our services, the ReservationDesk.com Companies do not collect taxes for remittance to applicable taxing authorities. The tax recovery charges on prepaid hotel transactions are a recovery of the estimated taxes (e.g. sales and use, occupancy, room tax, excise tax, value added tax, etc.) that the ReservationDesk.com Companies pay to the hotel supplier for taxes due on the hotel's rental rate for the room. The hotel suppliers invoice the ReservationDesk.com Companies for certain charges, including tax amounts. The hotel suppliers are responsible for remitting applicable taxes to the applicable taxing jurisdictions. None of the ReservationDesk.com Companies act as co-vendors with the supplier with whom we book or reserve our customer's travel arrangements. Taxability and the appropriate tax rate vary greatly by location. The actual tax amounts paid by the ReservationDesk.com Companies to the hotel suppliers may vary from the tax recovery charge amounts, depending upon the rates, taxability, etc. in effect at the time of the actual use of the hotel by our customers. We retain service fees as additional compensation in servicing your travel reservation. Service fees retained by the ReservationDesk.com Companies for their services vary based on the amount and type of hotel reservation.

You may cancel or change your prepaid hotel reservation, but you may be charged the cancellation or change fee indicated in the rules and restrictions for the hotel reservation. If you do not cancel or change your reservation before the cancellation policy period applicable to the hotel you reserved, which varies by hotel (usually 24 to 72 hours) prior to your date of arrival, you will be subject to a charge equal to applicable nightly rates, tax recovery charges and service fees. In the event you do not show for the first night of the reservation and plan to check-in for subsequent nights in your reservation, you must confirm the reservation changes with us no later than the date of the first night of the reservation to prevent cancellation of your reservation.

You agree to pay any cancellation or change fees that you incur. In limited cases, some hotels do not permit changes to or cancellations of reservations after they are made, as indicated in the rules and restrictions for the hotel reservation. You agree to abide by the Terms and Conditions imposed with respect to your prepaid hotel reservations.

Sales, use and/or local hotel occupancy taxes are imposed on the amounts that we charge for our services (service fee and/or facilitation fee) in certain jurisdictions. The actual tax amounts on our services may vary depending on the rates in effect at the time of your hotel stay.

You may not book reservations for more than 9 rooms online for the same hotel/stay dates. If we determine that you have booked reservations for more than 9 rooms in total in separate reservations, we may cancel your reservations, and charge you a cancellation fee, if applicable. If you paid a non-refundable deposit, your deposit will be forfeited. If you wish to book reservations for 9 or more rooms, you must contact ReservationDesk.com’s call center. One of our group travel specialists will research your request and contact you to complete your reservation. You may be asked to sign a written contract and/or pay a nonrefundable deposit.

Some hotel suppliers may require you to present a credit card or cash deposit upon check-in to cover additional expenses incurred during your stay. Such deposit is unrelated to any payment received by ReservationDesk.com for your hotel booking.

BANK AND CREDIT CARD FEES

Some banks and credit card companies impose fees for international transactions. If you are making a booking from outside of the United States on a US credit card, your bank may convert the payment amount to your local currency and charge you a conversion fee. This means the amount listed on your credit or bank card statement may be in your local currency and therefore a different figure than the figure shown on the billing summary page for a reservation booked on the Website. In addition, a foreign transaction fee may be assessed if the bank that issued your credit card is located outside of the United States. Booking international travel may be considered to be an international transaction by the bank or card company, since ReservationDesk.com may pass on your payment to an international travel supplier. The currency exchange rate and foreign transaction fee is determined solely by your bank on the day that they process the transaction. If you have any questions about these fees or the exchange rate applied to your booking, please contact your bank.

INTERNATIONAL TRAVEL

You are responsible for ensuring that you meet foreign entry requirements and that your travel documents, such as passports and visas (transit, business, tourist, and otherwise), are in order and any other foreign entry requirements are met. ReservationDesk.com has no special knowledge regarding foreign entry requirements or travel documents. We urge customers to review travel prohibitions, warnings, announcements, and advisories issued by the relevant governments prior to booking travel to international destinations.

BY OFFERING RESERVATIONS FOR TRAVEL PRODUCTS IN PARTICULAR INTERNATIONAL DESTINATIONS, RESERVATIONDESK.COM DOES NOT REPRESENT OR WARRANT THAT TRAVEL TO SUCH AREAS IS ADVISABLE OR WITHOUT RISK, AND IS NOT LIABLE FOR DAMAGES OR LOSSES THAT MAY RESULT FROM TRAVEL TO SUCH DESTINATIONS.

LIABILITY DISCLAIMER

The Information, Software, Products and Services published on this Website may include inaccuracies or errors, including pricing errors. In particular, the ReservationDesk.com Companies and ReservationDesk.com Partners do not guarantee the accuracy of, and disclaim all liability for any errors or other inaccuracies relating to the information and description of the hotel, air, cruise, car and other travel products and services displayed on this Website (including, without limitation, the pricing, photographs, list of hotel amenities, general product descriptions, etc.). In addition, ReservationDesk.com expressly reserves the right to correct any pricing errors on our Website and/or pending reservations made under an incorrect price. In such event, if available, we will offer you the opportunity to keep your pending reservation at the correct price or we will cancel your reservation without penalty.

Hotel ratings displayed on this Website are intended as only general guidelines, and the ReservationDesk.com Companies do not guarantee the accuracy of the ratings. The ReservationDesk.com Companies and their respective suppliers make no guarantees about the availability of specific products and services. The ReservationDesk.com Companies and their respective suppliers may make improvements and/or changes on the Website at any time.

The ReservationDesk.com Companies and their respective suppliers make no representations about the suitability of the information, software, products and services contained on this Website for any purpose, and the inclusion or offering of any products or services on this Website does not constitute any endorsement or recommendation of such products or services by the ReservationDesk.com Companies. All such information, software products, and services are provided “as is” without warranty of any kind. The ReservationDesk.com Companies and their respective suppliers disclaim all warranties and conditions that this Website, its servers or any email sent from the ReservationDesk.com Companies and/or their respective suppliers are free of viruses or other harmful components. The ReservationDesk.com Companies and their respective suppliers hereby disclaim all warranties and conditions with regard to this information, software, products and services, including all implied warranties and conditions of merchantability, fitness for a particular response, title and non-infringement.

The carriers, hotels and other suppliers providing travel or other services on this Website are independent contractors and not agents or employees of the ReservationDesk.com Companies. The ReservationDesk.com Companies are not liable for the acts, errors, omissions, representations, warranties, breaches or negligence of any such suppliers or for any personal injuries, death, property damage, or other damages or expenses resulting there from. The ReservationDesk.com Companies have no liability and will make no refund in the event of any delay, cancellation, overbooking, strike, force majeure or other causes beyond their direct control, and they have no responsibility for any additional expenses, omissions, delays, re-routing or acts of any government or authority.

In no event shall the ReservationDesk.com Companies and/or their respective suppliers be liable for any direct, indirect, punitive, incidental, special or consequential damages arising out of, or in any way connected with, your access to, display of or use of this Website or with the delay or inability to access, display or use this Website (including, but not limited to, your reliance upon opinions appearing on this Website; any computer viruses, information, software, linked sites, products and services obtaining through this Website; or otherwise arising out of the access to, display of or use of this Website) whether based on a theory of negligence, contract, tort, strict liability, consumer protection statutes, or otherwise, and even if the ReservationDesk.com Companies and/or their respective suppliers have been advised of the possibility of such damages.

If, despite the limitation above, the ReservationDesk.com Companies or their respective suppliers are found liable for any loss or damage which arises out of or in any way connected with any of the occurrences described above, then the liability of the ReservationDesk.com Companies and/or their respective suppliers will in no event exceed, in the aggregate, the greater of (a) the service fees you paid to ReservationDesk.com in connection with such transaction(s) on this Website, or (b) One-Hundred Dollars (US$100.00) or the equivalent in local currency.

The limitation of liability reflects the allocation of risk between the parties. The limitations specified in this section will survive and apply even if any limited remedy specified in these Terms and Conditions is found to have failed of its essential purpose. The limitations of liability provided in these Terms and Conditions inure to the benefit of the ReservationDesk.com Companies and/or their respective suppliers.

INDEMNIFICATION

You agree to defend and indemnify the ReservationDesk.com Companies and/or their respective suppliers and any of their officers, directors, employees and agents from and against any claims, causes of action, demands, recoveries, losses, damages, fines, penalties or other costs or expenses of any kind or nature including but not limited to reasonable legal and accounting fees, brought by third parties as a result of:

  1. your breach of these Terms and Conditions or the documents referenced herein;

  2. your violation of any law or the rights of a third party; or

  3. your use of this Website.


LINKS TO THIRD-PARTY SITES

This Website may contain hyperlinks to websites operated by parties other than ReservationDesk.com. Such hyperlinks are provided for your reference only. We do not control such websites and are not responsible for their contents or the privacy or other practices of such websites. Further, it is up to you to take precautions to ensure that whatever links you select or software you download (whether from this Website or other websites) is free of such items as viruses, worms, trojan horses, defects and other items of a destructive nature. Our inclusion of hyperlinks to such websites does not imply any endorsement of the material on such websites or any association with their operators.

PATENT NOTICES

One or more patents owned by the ReservationDesk.com Companies may apply to this Website and to the features and services accessible via the Website. Portions of this Website operate under license of one or more patents. Other patents pending.

GENERAL

Your use of mapping available on this Website is governed by the Google Terms and Conditions and Google Privacy Statement. Google reserves the right to change their Terms and Conditions and Privacy Statement at any time, at their sole discretion. Please click here for additional information:

http://www.google.com/privacy/privacy-policy.html
http://www.google.com/enterprise/earthmaps/legal/us/maps_AUP.html
http://www.maps.google.com/help/legalnotices_maps.html
http://maps.google.com/help/terms_maps.html

These Terms and Conditions are governed by the Federal Arbitration Act, federal arbitration law, and for reservations made by U.S. residents, the laws of the state in which your billing address is located, without regard to principles of conflicts of laws. Use of this Website is unauthorized in any jurisdiction that does not give effect to all provisions of this Agreement, including, without limitation, this paragraph.

You agree that no joint venture, partnership, or employment relationship exists between you and the ReservationDesk.com Companies as a result of this Agreement or use of this Website.

Our performance of this Agreement is subject to existing laws and legal process, and nothing contained in this Agreement limits our right to comply with law enforcement or other governmental or legal requests or requirements relating to your use of this Website or information provided to or gathered by us with respect to such use.

If any part of this Agreement is found to be invalid, illegal or unenforceable, the validity, legality and enforceability of the remaining provisions will not in any way be affected or impaired. Our failure or delay in enforcing any provision of this Agreement at any time does not waive our right to enforce the same or any other provision(s) hereof in the future.

This Agreement (and any other terms and conditions or policies referenced herein) constitutes the entire agreement between you and ReservationDesk.com with respect to this Website, our services and your dealings and relationships with us, and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral, or written, between you and us. A printed version of this Agreement and of any notice given in electronic form shall be admissible in judicial, arbitration or any other administrative proceedings to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form.

Fictitious names of companies, products, people, characters, and/or data mentioned on this Website are not intended to represent any real individual, company, product, or event.

Any rights not expressly granted herein are reserved.

How to Contact Us

If you have any questions, concerns or comments, please click here. ReservationDesk.com is a website owned, maintained, and operated by TravelPASS Group, LLC and is located at 2961 West Maple Loop Drive, Suite 300, Lehi, Utah 84043.


Talk with a support agent. Our number is toll-free. Our agents are friendly, and available 24/7.

844-477-0432Call us

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If you are a media professional with a question about ReservationDesk, please contact us here: news@reservationdesk.com

CUSTOMER CARE

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Give us a call, and we can help you through the reservation process.

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For bookings with nine or more rooms click here.

FAQs

  • Can you explain the taxes and fees?

    Included in the taxes and fees, is a booking convenience fee passed on to us and all applicable local, state and Hotel-occupancy taxes. We receive all of these as one amount, and are not able to break it down into its individual components.

  • Why are prices higher on certain days of the week than others?

    Rates can vary by the day of the week due to supply and demand and other variables. For example, rates are typically higher on weekends and holidays as they are in higher demand.

  • How much is it to add another person to the room?

    It depends on the hotel policy. Please contact our support team at 844-477-0432 for assistance.

  • Why is my card charged right when I book?

    By paying at the time of booking you lock in the rate you will pay, and the hotel guarantees the availability of your room.

  • What are these extra charges on my statement?

    Some banks post failed transaction, and correct them later. This will be unique to a customer’s individual credit card. If you suspect something else is causing the additional charges, please submit a copy of your bank statement to support@reservationcounter.com and a customer service specialist will investigate and respond promptly with a solution.

  • Can I pay cash when I check out?

    Your confirmation email will specify whether payment will be required at checkout or your reservation was already paid in full. If you paid in advance, your reservation is guaranteed and it will not be necessary for you to pay cash. However if you have a post-pay reservation, and would like to pay cash, we recommend you call the front desk of the hotel to make sure they will accept cash.

  • Did I get the lowest rate?

    The rates we show are the lowest rates we have which are typically as low or lower than other booking sites.

  • How do I get the special room price for a reserved block of rooms?

    If you are looking to reserve a new block of nine or more rooms, You will need to speak with a specialist that can negotiate the best rate on your behalf by calling 844-477-0432. If you would like to book a room in an existing block, you can call 844-477-0432 to see if you can get a rate that is as good or lower. You can also call the hotel to see if they still have availability.

  • Do you have military rates or discounts?

    Depending on the hotel we may offer those rates. That said, because we have access to over 200,000 hotels worldwide you may find that our rates are as good or lower. Search at www.ReservationDesk.com or give us a call 844-477-0432 to learn more about current rates and availability.

  • Do you have AAA or AARP/Senior discounts?

    Depending on the hotel we may offer AAA/AARP or more discounted rates. You can find out by searching here www.reservationcounter.com. Search at www.ReservationDesk.com or give us a call 844-477-0432 to learn more about current rates and availability.

  • Do you have corporate rates?

    Depending on the hotel we may offer corporate or more discounted rates. Search at www.ReservationDesk.com or give us a call 844-477-0432 to learn more about current rates and availability.

  • How do I get a tax exempt price?

    We offer government rates, that are tax free. And because we have access to over 200,000 hotels worldwide you may find that our non-government rates can be as low or better. In either event, depending on a hotel's individual policy, a refund approval for taxes paid may be possible by sharing proof of tax-exemption directly with the hotel.

  • Do you have weekly/monthly rates?

    For reservations that are more than two weeks call 844-477-0432 and, an extended-stay booking specialists will negotiate the best possible rate for you.

  • Can you match rates from other travel websites?

    We do more than match rates. Our reservation specialists will work to find the very best rate available a based on your travel needs. If you have already made a reservation through us, rates do change. Search www.ReservationDesk.com and if you find something better, give our Customer Service department a call at 844-477-0432, and as a courtesy they will call the hotel to see if they will accommodate the lower price.

  • What kind of discounts do you have?

    You can find our already discounted rates by searching for the specific hotel you would like to book at www.ResevationDesk.com or by calling sales at 844-477-0432.

  • Can I call someone to get a lower rate than online?

    Phone agents have access to additional rates and availability. Give one of our booking specialists a call at 844-477-0432 to learn more.

  • Where do I enter my rewards points number?

    Because of our low pricing, we cannot guarantee reward points eligibility. Please ask the hotel at check-in.

  • Do you have discounts for groups?

    If you are looking to reserve a new block of nine or more rooms, you will need to speak with a specialist who can negotiate the best rate on your behalf by calling 844-477-0432.

  • How do I make a change or modify my reservation?

    If your reservation was paid in advance and the cancellation policy shows that your reservation is fully refundable a customer service representative can help you make the change. If the cancellation policy for your reservation shows that you will incur a penalty by cancelling at this time, you will need to call customer service at 844-477-0432 , and one of our representatives will do their very best to see if an exception can be made.

  • How do I confirm my reservation?

    You should have received an email confirming your reservation. If you did not receive this email please return to the Customer Care home page and select "Send my reservation details / receipt" and enter your information to look up your reservation.

  • What type of room do I have?

    You should have received an email confirming your reservation along with all details about your room and the hotel. If you did not receive this email, please return to the Customer Care home page and select "Send my reservation details / receipt" and enter your information to look up your reservation.

  • How do I make sure my reservation was cancelled?

    If you did not get an email confirming your reservation is cancelled, please return to the Customer Care home page and select "Cancel my reservation" and enter your information to look up your reservation.

  • What is the hotel address?

    You should have received an email confirming your reservation along with all details about your room and the hotel. If you did not receive this email, please return to the Customer Care home page and select "Send my reservation details / receipt" and enter your information to look up your reservation.

  • Which hotel am I staying at?

    You should have received an email confirming your reservation along with all details about your room and the hotel. If you did not receive this email, please return to the Customer Care home page and select "Send my reservation details / receipt" and enter your information to look up your reservation.

  • I am still waiting for a refund, how long does it take for it to arrive?

    Refunds are released within 24 business hour after a refund is approved, or a reservation is cancelled. Then depending on the card company or financial institution it will typically take 3-10 business days to post to your credit card account. If it has been longer than 10 business days, please contact your card carrier for assistance.

  • Can I change the credit card I used to pay for my reservation?

    If your reservation was paid in advance and the cancellation policy shows that your reservation is fully refundable, we recommend that you first book a new reservation with the different credit card in order to ensure you still have a reservation, then you can cancel your existing reservation by visiting Cancel my reservation. If your reservation is a post-pay reservation, then your card has not been charged, and by calling a customer service representative they can make arrangements to have the credit card changed. If the cancellation policy for your reservation shows that you will incur a penalty by cancelling at this time, you will need to call customer service at 844-477-0432 , and one of our representatives will do their very best to see if an exception can be made.

  • Can the name on the receipt be corrected?

    Yes it can. Please call our support team at 844-477-0432 for assistance.

  • What is the difference between hotel star ratings?

    1 star - No frills comfort and hospitality 2 stars - Facilities, décor, amenities modestly enhanced 3 stars - Distinguished. Marked upgrades in amenities, comforts 4 stars - Refined, stylish. Extensive amenities; lots of hospitality, service, attention to detail. 5 stars - Ultimate in luxury, sophistication. Extraordinary setting, meticulous service, first-class comfort

  • Can you explain why there is a penalty for cancelling my reservation?

    All hotels have their own cancellation policy which we cannot change. When you book a refundable reservation, there is a window before check-in within you can cancel with no penalty. if you believe there was an error in the communication of this cancellation policy, please call our support team at 844-477-0432 to get your situation resolved.

  • Are you affiliated with the hotel directly?

    We most often aren't. Reservation Desk is a leading provider of hotel accommodations partnering with more than 600,000 hotels and the largest travel agencies and wholesalers worldwide. We specialize in providing travelers access to rooms during sold-out periods. Whether looking for last-minute options or special occasions, ReservationDesk.com can help. Part of the TravelPASS Group, Reservation Desk uses a proprietary technology to deliver the most comprehensive search strategies to help consumers find and save on the best travel destinations and deals.

  • Is it better to book online or with someone over the phone?

    If you are not able to find what you are looking for online, our booking specialists can have access to additional rates and availability.

  • Why does my credit card show an attempt to charge for a reservation but the reservation didn't go through?

    Some Banks will show all transaction attempts. A failed attempt may be identified as "preauthorization" or some other term, but there has been no charge.

  • Can I add guest to my reservation?

    Yes, guests can be added to the reservation up to the maximum occupancy which is typically 2 guests or 4 guests depending on the room type. A fee for each additional guest may apply. The amount will likely be in the "Know Before You Go" section in the email confirmation that was sent to you. If you didn't receive this email, we recommend you check your junk mail or go here to look up your reservation details. If there are no details there we recommend hat you contact the front desk directly.

  • What online companies are you associated with?

    Expedia, Priceline, Booking.com, Choose a room, Reservation Counter, Get a Room, and more.

  • Is there a toll free number that I can call?

    We are a fast-growing international company that will be continually adding toll-free numbers for new countries. By visiting our website you will see the current phone number that we offer for support. If it isn't toll free, you can always contact us via email.

  • Can you provide me with the front desk phone number?

    If you haven't made a reservation yet, the best number to call is 844-477-0432. Otherwise search the web to find contact information for the front desk.

  • Can I get a credit card authorization form?

    Please contact the front desk of the hotel to obtain a Credit Card Authorization form.

  • How do I get my packages delivered to the hotel I will be staying at?

    Please contact the front desk of the hotel to arrange for parcel deliveries.

  • How much is a taxi?

    Please contact the front desk of the hotel to get the best information about local transportation options.

  • Can I check in early / check out late?

    For an early check-in or late check-out you would need to contact the front desk directly for approval. Should you need to check-in late, your reservation is guaranteed for late check in up until midnight.

  • What is the shuttle schedule?

    Please contact the front desk to obtain shuttle schedules.

  • What kinds of hotel amenities are offered?

    Enter the hotel name and city here {link} for a list of hotel amenities.

  • How can I get a room in a certain part of the hotel?

    Rooms are assigned on the day of arrival. We would be happy to put in a special request with your reservation, but there is no guarantee.

  • Do you have cribs/rollaway beds for extra guests?

    If the hotel offers cribs or rollaway beds, we would be more than happy to put in a special request with your reservation, but the hotel can provide no guarantee. To increase the likelihood of a hotel being able to meet your special request we recommend contacting the front desk to make the request one to two days before check-in.

  • Do I need to give a credit card at check in?

    This depends on the hotel. If your reservation was paid in advance, a credit card may still be required for a requisite deposit, resort fee or anticipated incidentals. These requirements can be found on your confirmation email, or by looking up your reservation at link.

  • For incidentals, does the credit card have to be the same one used when booking?

    No, as long as you have a valid credit card to present upon request and, depending on the hotel, provide an ID with a name that matches the name on the reservation, then you should be good to go.

  • Do I have to use the same credit card at check in that I used to pay for the booking?

    No, as long as you have a valid credit card to present upon request and, depending on the hotel, provide an ID with a name that matches the name on the reservation, then you should be good to go.

  • What identification is required at check in?

    A valid drivers license, a state issued ID or a passport are all acceptable forms of ID.

  • What time is check in/check out?

    You can find that answer by looking up the hotel here. Should you need to check-in late, your reservation is guaranteed for late check in up until midnight. For an early check-in or late check-out you would need to contact the front desk directly for approval.

Send my reservation details/receipt

Choose from the following methods.

Cancel my reservation

Choose from the following methods.

Modify my reservation

For requests to modify a reservation, please give us a call.

Call us

Please have available your Itinerary number or the phone number you gave when you booked.

I have a question

Do you already have a reservation?

  • Can you explain the taxes and fees?

    Included in the taxes and fees, is a booking convenience fee passed on to us and all applicable local, state and Hotel-occupancy taxes. We receive all of these as one amount, and are not able to break it down into its individual components.

  • Why are prices higher on certain days of the week than others?

    Rates can vary by the day of the week due to supply and demand and other variables. For example, rates are typically higher on weekends and holidays as they are in higher demand.

  • How much is it to add another person to the room?

    It depends on the hotel policy. Please contact our support team at 844-477-0432 for assistance.

  • Why is my card charged right when I book?

    By paying at the time of booking you lock in the rate you will pay, and the hotel guarantees the availability of your room.

  • What are these extra charges on my statement?

    Some banks post failed transaction, and correct them later. This will be unique to a customer’s individual credit card. If you suspect something else is causing the additional charges, please submit a copy of your bank statement to support@reservationcounter.com and a customer service specialist will investigate and respond promptly with a solution.

  • Can I pay cash when I check out?

    Your confirmation email will specify whether payment will be required at checkout or your reservation was already paid in full. If you paid in advance, your reservation is guaranteed and it will not be necessary for you to pay cash. However if you have a post-pay reservation, and would like to pay cash, we recommend you call the front desk of the hotel to make sure they will accept cash.

  • Did I get the lowest rate?

    The rates we show are the lowest rates we have which are typically as low or lower than other booking sites.

  • How do I get the special room price for a reserved block of rooms?

    If you are looking to reserve a new block of nine or more rooms, You will need to speak with a specialist that can negotiate the best rate on your behalf by calling 844-477-0432. If you would like to book a room in an existing block, you can call 844-477-0432 to see if you can get a rate that is as good or lower. You can also call the hotel to see if they still have availability.

  • Do you have military rates or discounts?

    Depending on the hotel we may offer those rates. That said, because we have access to over 200,000 hotels worldwide you may find that our rates are as good or lower. Search at www.ReservationDesk.com or give us a call 844-477-0432 to learn more about current rates and availability.

  • Do you have AAA or AARP/Senior discounts?

    Depending on the hotel we may offer AAA/AARP or more discounted rates. You can find out by searching here www.reservationcounter.com. Search at www.ReservationDesk.com or give us a call 844-477-0432 to learn more about current rates and availability.

  • Do you have corporate rates?

    Depending on the hotel we may offer corporate or more discounted rates. Search at www.ReservationDesk.com or give us a call 844-477-0432 to learn more about current rates and availability.

  • How do I get a tax exempt price?

    We offer government rates, that are tax free. And because we have access to over 200,000 hotels worldwide you may find that our non-government rates can be as low or better. In either event, depending on a hotel's individual policy, a refund approval for taxes paid may be possible by sharing proof of tax-exemption directly with the hotel.

  • Do you have weekly/monthly rates?

    For reservations that are more than two weeks call 844-477-0432 and, an extended-stay booking specialists will negotiate the best possible rate for you.

  • Can you match rates from other travel websites?

    We do more than match rates. Our reservation specialists will work to find the very best rate available a based on your travel needs. If you have already made a reservation through us, rates do change. Search www.ReservationDesk.com and if you find something better, give our Customer Service department a call at 844-477-0432, and as a courtesy they will call the hotel to see if they will accommodate the lower price.

  • What kind of discounts do you have?

    You can find our already discounted rates by searching for the specific hotel you would like to book at www.ResevationDesk.com or by calling sales at 844-477-0432.

  • Can I call someone to get a lower rate than online?

    Phone agents have access to additional rates and availability. Give one of our booking specialists a call at 844-477-0432 to learn more.

  • Where do I enter my rewards points number?

    Because of our low pricing, we cannot guarantee reward points eligibility. Please ask the hotel at check-in.

  • Do you have discounts for groups?

    If you are looking to reserve a new block of nine or more rooms, you will need to speak with a specialist who can negotiate the best rate on your behalf by calling 844-477-0432.

  • How do I make a change or modify my reservation?

    If your reservation was paid in advance and the cancellation policy shows that your reservation is fully refundable a customer service representative can help you make the change. If the cancellation policy for your reservation shows that you will incur a penalty by cancelling at this time, you will need to call customer service at 844-477-0432 , and one of our representatives will do their very best to see if an exception can be made.

  • How do I confirm my reservation?

    You should have received an email confirming your reservation. If you did not receive this email please return to the Customer Care home page and select "Send my reservation details / receipt" and enter your information to look up your reservation.

  • What type of room do I have?

    You should have received an email confirming your reservation along with all details about your room and the hotel. If you did not receive this email, please return to the Customer Care home page and select "Send my reservation details / receipt" and enter your information to look up your reservation.

  • How do I make sure my reservation was cancelled?

    If you did not get an email confirming your reservation is cancelled, please return to the Customer Care home page and select "Cancel my reservation" and enter your information to look up your reservation.

  • What is the hotel address?

    You should have received an email confirming your reservation along with all details about your room and the hotel. If you did not receive this email, please return to the Customer Care home page and select "Send my reservation details / receipt" and enter your information to look up your reservation.

  • Which hotel am I staying at?

    You should have received an email confirming your reservation along with all details about your room and the hotel. If you did not receive this email, please return to the Customer Care home page and select "Send my reservation details / receipt" and enter your information to look up your reservation.

  • I am still waiting for a refund, how long does it take for it to arrive?

    Refunds are released within 24 business hour after a refund is approved, or a reservation is cancelled. Then depending on the card company or financial institution it will typically take 3-10 business days to post to your credit card account. If it has been longer than 10 business days, please contact your card carrier for assistance.

  • Can I change the credit card I used to pay for my reservation?

    If your reservation was paid in advance and the cancellation policy shows that your reservation is fully refundable, we recommend that you first book a new reservation with the different credit card in order to ensure you still have a reservation, then you can cancel your existing reservation by visiting Cancel my reservation. If your reservation is a post-pay reservation, then your card has not been charged, and by calling a customer service representative they can make arrangements to have the credit card changed. If the cancellation policy for your reservation shows that you will incur a penalty by cancelling at this time, you will need to call customer service at 844-477-0432 , and one of our representatives will do their very best to see if an exception can be made.

  • Can the name on the receipt be corrected?

    Yes it can. Please call our support team at 844-477-0432 for assistance.

  • What is the difference between hotel star ratings?

    1 star - No frills comfort and hospitality 2 stars - Facilities, décor, amenities modestly enhanced 3 stars - Distinguished. Marked upgrades in amenities, comforts 4 stars - Refined, stylish. Extensive amenities; lots of hospitality, service, attention to detail. 5 stars - Ultimate in luxury, sophistication. Extraordinary setting, meticulous service, first-class comfort

  • Can you explain why there is a penalty for cancelling my reservation?

    All hotels have their own cancellation policy which we cannot change. When you book a refundable reservation, there is a window before check-in within you can cancel with no penalty. if you believe there was an error in the communication of this cancellation policy, please call our support team at 844-477-0432 to get your situation resolved.

  • Are you affiliated with the hotel directly?

    We most often aren't. Reservation Desk is a leading provider of hotel accommodations partnering with more than 600,000 hotels and the largest travel agencies and wholesalers worldwide. We specialize in providing travelers access to rooms during sold-out periods. Whether looking for last-minute options or special occasions, ReservationDesk.com can help. Part of the TravelPASS Group, Reservation Desk uses a proprietary technology to deliver the most comprehensive search strategies to help consumers find and save on the best travel destinations and deals.

  • Is it better to book online or with someone over the phone?

    If you are not able to find what you are looking for online, our booking specialists can have access to additional rates and availability.

  • Why does my credit card show an attempt to charge for a reservation but the reservation didn't go through?

    Some Banks will show all transaction attempts. A failed attempt may be identified as "preauthorization" or some other term, but there has been no charge.

  • Can I add guest to my reservation?

    Yes, guests can be added to the reservation up to the maximum occupancy which is typically 2 guests or 4 guests depending on the room type. A fee for each additional guest may apply. The amount will likely be in the "Know Before You Go" section in the email confirmation that was sent to you. If you didn't receive this email, we recommend you check your junk mail or go here to look up your reservation details. If there are no details there we recommend hat you contact the front desk directly.

  • What online companies are you associated with?

    Expedia, Priceline, Booking.com, Choose a room, Reservation Counter, Get a Room, and more.

  • Is there a toll free number that I can call?

    We are a fast-growing international company that will be continually adding toll-free numbers for new countries. By visiting our website you will see the current phone number that we offer for support. If it isn't toll free, you can always contact us via email.

  • Can you provide me with the front desk phone number?

    If you haven't made a reservation yet, the best number to call is 844-477-0432. Otherwise search the web to find contact information for the front desk.

  • Can I get a credit card authorization form?

    Please contact the front desk of the hotel to obtain a Credit Card Authorization form.

  • How do I get my packages delivered to the hotel I will be staying at?

    Please contact the front desk of the hotel to arrange for parcel deliveries.

  • How much is a taxi?

    Please contact the front desk of the hotel to get the best information about local transportation options.

  • Can I check in early / check out late?

    For an early check-in or late check-out you would need to contact the front desk directly for approval. Should you need to check-in late, your reservation is guaranteed for late check in up until midnight.

  • What is the shuttle schedule?

    Please contact the front desk to obtain shuttle schedules.

  • What kinds of hotel amenities are offered?

    Enter the hotel name and city here {link} for a list of hotel amenities.

  • How can I get a room in a certain part of the hotel?

    Rooms are assigned on the day of arrival. We would be happy to put in a special request with your reservation, but there is no guarantee.

  • Do you have cribs/rollaway beds for extra guests?

    If the hotel offers cribs or rollaway beds, we would be more than happy to put in a special request with your reservation, but the hotel can provide no guarantee. To increase the likelihood of a hotel being able to meet your special request we recommend contacting the front desk to make the request one to two days before check-in.

  • Do I need to give a credit card at check in?

    This depends on the hotel. If your reservation was paid in advance, a credit card may still be required for a requisite deposit, resort fee or anticipated incidentals. These requirements can be found on your confirmation email, or by looking up your reservation at link.

  • For incidentals, does the credit card have to be the same one used when booking?

    No, as long as you have a valid credit card to present upon request and, depending on the hotel, provide an ID with a name that matches the name on the reservation, then you should be good to go.

  • Do I have to use the same credit card at check in that I used to pay for the booking?

    No, as long as you have a valid credit card to present upon request and, depending on the hotel, provide an ID with a name that matches the name on the reservation, then you should be good to go.

  • What identification is required at check in?

    A valid drivers license, a state issued ID or a passport are all acceptable forms of ID.

  • What time is check in/check out?

    You can find that answer by looking up the hotel here. Should you need to check-in late, your reservation is guaranteed for late check in up until midnight. For an early check-in or late check-out you would need to contact the front desk directly for approval.

Not finding your answer?

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If you are a hotel representative with a question about ReservationDesk, please contact us here: news@reservationdesk.com

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