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The taxes and fees included in your total are provided directly by our hotel suppliers. They combine all applicable local, state, and hotel-occupancy taxes, along with a booking convenience fee. These amounts are not itemized when we receive them.
Rest assured, your total price includes taxes and fees required to complete your reservation.

While you will find helpful details in your confirmation email, we recommend contacting the hotel directly for the most up-to-date information.

The service fee is a standard per-trip booking fee, which helps support the technology that gives you access to our expansive hotel availability and 24/7 support.

No. The service fee provides 24/7 support before, during, and after your booking. It’s included in your total cost, though it may appear separately on your billing statement for transparency.

It depends on your reservation. Some bookings are “pay now” while others are “pay later”. In either case, the total includes the full amount, except for any additional fees the hotel may collect directly. Please see our next FAQ on hotel-related charges for more details.

For all “pay now” room rates, your total (including applicable taxes and fees) is fully paid. However, some hotels may collect additional charges directly at the property. This can include resort fees, energy surcharges, parking fees, pet fees, minibar purchases, gratuities, and any incidental charges.
Charges like these will be collected from you directly from the hotel unless otherwise indicated at the time of booking.

Banks may temporarily display pending or duplicate charges before automatically correcting them. This can vary depending on your bank or card provider.
Multiple charges for the same amount are likely to be authorization charges and will drop off within 48 to 72 hours, depending on your bank. Please contact your financial institution about how your bank handles pending transactions for more information.
If these charges do not fall off your account within that timeframe or if something doesn’t look correct, please contact us at 833-435-0413.

Some banks will show all transaction attempts, even if they’re not completed. These may appear as preauthorization or pending charges, but no payment was processed.

Rates can vary by the day of the week and overall demand. For example, weekends and holidays are more popular travel times, so prices may be higher.

Room rates are based on availability and promotions and can fluctuate frequently. Occasionally, hotels may later offer special promotions that result in a lower price. The rate you received was the best rate available at the time of your booking.
We apologize for any inconvenience and are happy to answer any additional questions or address any concerns you may have.

We accept Visa, MasterCard, Discover, and American Express.

Unfortunately, non-refundable reservations do not allow for changes or cancellations. However, if there are extenuating circumstances that you feel qualify for a refund, contact our friendly support team at 833-435-0413.

No, refunds can only be issued to the original form of payment. If your credit card number has changed but the account is the same, the refund will be processed successfully.
For questions about your specific account, we recommend contacting your financial institution directly.

The difference is likely due to changing exchange rates, which fluctuate daily.

Eligible refunds are released within 24 business hours, once they’ve been approved. Most banks post the refund within three to 10 business days, depending on processing times.
If it has been longer than 10 business days, please contact your card issuer for an update.
Please note, non-refundable reservations are not eligible for a refund.

When a customer proactively files a dispute or chargeback, this action supersedes all other attempts being made to assist the customer in the refund process. We can no longer work on their case. All refund decisions are made between the customer’s financial institution and the merchant of record once the dispute has been initiated. Once a decision has been made, these decisions are final. For all updates regarding your dispute, please contact your financial institution for further assistance.

For group bookings of nine or more rooms, submit your request through our online group booking tool to receive a customized quote.

If your reservation is refundable, please allow five to 10 business days for the refund to process. If it’s been more than 10 business days, we recommend contacting your financial institution for an update.
If you believe you booked a refundable room, but don’t see that reflected in your reservation details, please call us at 833-435-0413. We’re happy to help.

Your cancellation policy is included at the bottom of your confirmation email. Please confirm your policy terms before attempting to make any modifications to your booking.

You can access and cancel your reservation here. Before doing so, please carefully review your reservation’s cancellation policy, as not all reservations are fully refundable. For help, feel free to contact our support team at 833-435-0413.

If you book a refundable reservation, you can cancel within the allowed window without penalty. Please note: while Reservation Desk does not charge a change or cancellation fee, all hotels have their own cancellation policies, which we cannot change.
We recommend reviewing your reservation for specific details. If you believe there was an error communicating the cancellation policy, please call our support team at 833-435-0413.

You should receive a cancellation email confirming your reservation was cancelled. If you did not, please feel free to contact our support team at 833-435-0413 to confirm.
Once a reservation is cancelled, it cannot be reinstated.

Currently, we cannot modify a current booking. If your reservation is prepaid and fully refundable, you may cancel it and book a new reservation with your updated details. Please review the cancellation policy (found at the bottom of your confirmation email) before making changes.
If your reservation is refundable and you’d like help, call our support team at 833-435-0413. We’re happy to help you find alternative room types, dates, or hotels to match your updated needs.
Keep in mind that rates and availability change frequently, so new pricing may differ from your original booking.

Policies vary by property, but many hotels allow children under 12 to stay free when using existing bedding in a parent’s room.
Due to the hotel’s maximum occupancy requirements, it is important to disclose all the occupants in your party.

You may be able to add a guest, depending on the room’s maximum occupancy (typically two to four guests, depending on the room type). Please check the “Know Before You Go” section of your confirmation emails for details about adding a guest, or contact the hotel directly for the most up-to-date information. Additional guest fees may apply.
At this time, additional rooms cannot be added to an existing reservation. To add more rooms, an additional booking will need to be made. Unfortunately, we are unable to match the pricing of your previous booking.

Hotel rates depend on the hotel’s availability, which fluctuates frequently. As a result, we cannot guarantee the same rate if you modify or rebook your reservation.

Your confirmation email and receipt were sent to the email address provided at booking. You can also visit the reservation page to view details and resend your confirmation email/receipt.

We send a confirmation email to the email address provided when you booked your reservation. Additionally, you can view your reservation details here, check with the property directly, or contact our support team at 833-435-0413 to answer or clarify any additional questions you may have.

Most hotels offer check-in between 3:00 p.m. and 4:00 p.m., local time. Checkout time is typically between 11:00 a.m. and 12:00 p.m., local time.

These requests must be approved directly by the hotel and are subject to availability. We recommend contacting the hotel in advance to discuss your options.
If you’re arriving later than standard check-in time, your reservation is typically guaranteed until midnight.

Please bring a driver’s license or government-issued ID card, and a credit or debit card for any incidental expenses. Any incidentals will be charged at check-out.
While your booking confirmation isn’t required at check-in, we recommend keeping a copy for your records. For specific questions about check-in requirements, it’s best to contact the hotel directly.

This depends on the hotel’s policy. Even if your reservation is prepaid, most hotels require a credit card to keep on file for a security deposit, resort fees, or any incidental charges.
For specific requirements, we recommend contacting the hotel directly.

No, you just need to present a valid, bank-issued credit card at check-in, along with a government-issued ID that matches the name on the reservation.

Any incidental expenses are paid directly to the hotel when checking out.

Of course. Simply give us a call at 833-435-0413, and one of our friendly support agents can add a name to the reservation so someone else can check in.

It’s possible. Charges depend on the hotel’s cancellation policy for the rate you’ve selected. We recommend reviewing your cancellation policy for details.
If you have questions, feel free to give our support team a call at 833-435-0413. We would be happy to help answer or clarify any additional questions you may have.

You can find a list of amenities on the hotel’s page on our website. Please be aware some amenities may not be available during certain seasons or due to maintenance. We recommend contacting the hotel directly for the most accurate information on your hotel’s amenities and offerings.

All accessibility features vary by hotel. This may include property-level features (like handicap parking stalls), which cannot be reserved and/or property-stocked items (like equipment for the hearing impaired), which may be available upon request.
Easily find hotels that offer additional accessibility features, like the options below, with the “Accessible” filter while searching.
Accessibility equipment for guests who are deaf or hard of hearing: TTY mode for phones, visual or flashing fire alarms, and vibrating alarm clocks may be available upon request.
Accessible path of travel: The property provides a flat or ramped pathway at least 36 inches wide between the parking lot (if any), the front desk, and some or all of the guest accommodations. This is a property-wide feature and does not require a reservation.
Braille and raised signage: When present, Braille and raised signage are property-wide features that do not require a reservation.
Handicap parking spaces: There are designated parking spaces for guests with accessibility needs, available on a first-come, first-served basis. They cannot be reserved.
In-room accessibility: From the room entrance, the property has an accessible path to one side of the bed (or both), from the room entrance to the toilet, to the window, as well as accessible hardware and minimal resistance to open the door. Temperature controls and window coverings are also accessible. In-room accessibility may be available upon request.
Roll-in shower: The shower space is large enough for wheelchairs to roll in and includes a hand-held shower, grab bars, and a sitting area. Roll-in showers are not the same as accessible bathrooms, and may be available upon request.
Accessible bathroom: Includes a hand-held shower, grab bars at the tub, grab bars at the toilet, and a raised toilet. An accessible bathroom may be available upon request.

Pet policies vary by hotel and hotel brand. We recommend contacting the property directly for the most accurate pet policy.

For the best chance at recovering your item, please contact the hotel directly. Most properties have a dedicated lost-and-found process and can assist you.

Here is a general guide to star ratings:
1 Star: Simple, budget-friendly accommodations with basic amenities.
2 Stars: Modest upgrades in comfort, facilities, and amenities.
3 Stars: Well-rounded stays with upgraded amenities, comforts, and hospitality.
4 Stars: Upscale properties and extensive amenities. Highly rated hospitality and service.
5 Stars: Luxury accommodations offering exceptional service, amenities, and top-tier comfort.

Message the hotel directly to provide information about hotel conditions, staff, maintenance matters, and cleanliness.
As a hotel partner, ReservationDesk.com is not responsible for property-specific concerns.

ReservationDesk.com is an independent travel agency and is not directly affiliated with the hotels we make reservations for or their management. We cannot make decisions regarding their property.
ReservationDesk.com partners with the largest travel agencies and wholesalers worldwide. We specialize in providing access to the lowest prices and the widest selection of hotels to millions of travelers. ReservationDesk.com is a part of Travelpass Group.